HR

Skills and Abilities

Ten years of customer service experience in fast-paced office and retail environments

Detail-oriented verbal and written communication skills

Ability to excel and remain organized with a high-stress and high-volume workload

Microsoft Windows and Apple OS X Operating Systems

Microsoft Office 2013 and Office for Mac 2011

Multi-line phone system management

Detailed digital and paper record-keeping

Complex calendar management and schedule creation

Employment History

Server

2014 to 2015 – Claim Jumper

Lynnwood, WA

Regularly achieved the highest daily sales by personally attending to needs and ensuring complete satisfaction during a customer’s dining experience.

Well-versed in the company’s food and beverage offerings in order to provide the best possible selection of items for each customer.

Appointment Scheduler

2014 – Green Wellness

Kirkland, WA

Made over 100 calls per day on average in a call center setting

Scheduled doctor appointments for patients to be seen in seven different locations

Managed several different tasks at one time to help the office run smoothly

Created physical record sets for new patients for use by medical personnel and archival purposes

Used a completely electronic system for all patient scheduling and medical records

Chiropractic Assistant

2011 – Dr. Raymon Kooner, Bellevue Wellness

Bellevue, WA

Ran the clinic efficiently during business hours by assisting patients during the check-in/check-out process.

Collected cash, check, and credit payments through company point-of-sale systems

Creating physical record sets for new patients for use by medical personnel and archival purposes

Worked with insurance carriers to verify benefit status and levels of coverage

Managed a multi-line phone system

Created a warm and welcome atmosphere for every patient using the highest levels of customer service and personal treatment.

Stylist

2011 – Loft

Seattle, WA

Demonstrated surpassing of sales goals on a regular basis

Used extensive knowledge in proper customer service to create a large base of repeat customers

Provided one-on-one shopping experiences to every guest, assisting them with outfit building and offering suggestions and alternatives when necessary.

Operated point-of-sale systems and handled cash and credit transactions on a regular basis.

Maintained company visual merchandising standards to the highest degree.

Assistant Manager

2010 – Maurices

Wausau, WI

Promoted to Assistant Manager after one month based on record sales, customer satisfaction levels, and dedication to making the store run as effectively as possible.

Provided training and coaching to new and less-experienced employees on proper sales and customer service techniques.

Processed cash and credit transactions using company point-of-sale systems

Oversaw the opening and closing of the store.

Demonstrated excellent customer service and provided each customer with the same high level of attentiveness and dedication to their enjoyable shopping experience.

Organized and executed visual merchandising processes throughout the store on a regular basis.

Awarded Associate Degree level in the Maurices Business School for managers.

Volunteer Experience

Personal Shopper

YWCA Central Food Bank, Seattle, WA, 2014

Server/Cook

Angeline’s Meal Service, YWCA, Seattle, WA, 2014

Education

Bachelor of Science, Psychology

Washington State University, 2015, Cum Laude

President’s Honor Roll, Spring 2014, Summer 2014, Fall 2014, and Spring 2015

Psi Chi Honors Society Member

Associate of Arts, Psychology

Edmonds Community College, 2013

Honor Roll, Summer 2012 through Winter 2013

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