Manager Customer Service
Resume:
CURTWELL ROLAND MOLYNEAUX
Lake Worth, Florida 33463
Mobile: 407/575-0915
E-mail: ********.*********@******.***
Expertise SEEKING POSITION AS A:
District Manager/Director of Operations/Project Manager/Regional Manager/Marketing Administrator or Manager
Cross-Functional Experience & Cross-Industry
QUALIFICATIONS OVERVIEW
A leader with a successful track record, focusing on turnaround operations, restaurant operations, franchise development with experience in United States and United Kingdom Territories.
• Turnaround: Experienced with small (under $5M) to large responsibility ($220M) QSR and Full Service Restaurants. A proven track record with Franchise Operations meriting positive SSS, Team Development, and Success Planning.
• Franchising: New market penetration, energizing existing markets, able to manage large responsibility (113+ stores), experienced at Master Franchise Agreements, license agreements, Market Disposal and Franchise Management.
• Strategy & Consulting: Markets and Companies in need of direction, turnaround or short/long term planning with hands on application until complete.
Specialties
Franchise Management & Development, Restaurant Operations, Turnaround Operations, Business Analysis, New Market Development, and Global Business, Change Management, Budget and P&L Management
TECHNICAL SKILLS OVERVIEW
Certified Microsoft Excel Specialist: thorough knowledge of SPSS, Minitab, Microsoft Word, Excel, Access, PowerPoint, Outlook, Illustrator, Coral Graphic Drawing, and Dream Weaver.
PROFESSIONAL EXPERIENCE
Coco Plums Bar and Grill – Tortola, BVI August 2011 – current
Regional Manager December 2002 – June 2010
Multi Unit manager of maintenance and operations of 35 family style restaurant cumulating over $49,000,000 worth of annual sales.
Manages up to 750 personnel including 10 Franchise Units, 5 District Managers and maintains control of all training in customer service.
Responsible for setting budgets; (through scientific scheduling controlled Payroll and Labor cost for multiple units).
Directly responsible for keeping accurate financial records on multiple locations as well as follow up/ Investigate any and all erroneous transactions.
Direct point of contact for trouble shooting in problems within the district.
Lauded for consistently running below targeted food and operating goals.
Monitors and control all transactions between local and non-local vendors.
Created Labor Scheduler to control labor while improving time personal and financial resources.
Hired and coordinated training for all level of management.
Responsible for team and brand development.
Directly oversee scheduling, unit visits, and inspections.
Skilled in project management and compliance.
Taco Bell (Corporate) Inc. – Orlando/ Tampa
Regional Manager June 2010 – August 2011
Multi Unit manager of maintenance and operations of 113 QSR/Fast-Food restaurants cumulating over $220,500,000 worth of annual sales.
Managed up to 3,550 personnel including 24 Franchise Units, 11 District Managers, 89 General Managers and maintains control of all training in customer service.
Actively Recruits, selects, hire and trains General Manager who is 100% enthusiastic about delivering the desired guest experience.
Builds management capabilities by providing one-on-one or class training as appropriate.
Sets goals with Restaurant General Managers; follow up to ensure succession plans are being utilized and conduct performance evaluations and skill assessments to ensure company goals are being met.
Continually inspect the Districts Operational and standards by embodying Taco Bells success Routine inspections.
Consistently communicates company standards to General Managers while rewarding and recognizing success milestones.
Evaluates center financial progress and performance and helps to develop action plans accordingly.
Consistent with the District plan, ensures center managers have specific, focused and well-executed sales and marketing plans.
Restaurant General Manager (Peabody Hotel) September 1995 - December 2002
Food & Beverage Manager (Bolongo Bay Hotel) August 1993 - September 1995
Chef de Partie (Ritz Carlton Hotel) June 1991- August 1993
PROFESSIONAL DEVELOPMENT TRAINING
Budget Reviewing, September 2010
Building Your Foundation for Leadership, October 2008
Aggression/Stress Management, December 2008
Coaching for Peak Performance, January 2011
Balancing Personal & Professional Ethics, January 2010
Managing Performance and Behavior, April 2009
EDUCATION
UNIVERSITY OF CENTRAL FLORIDA – Orlando, Florida
Masters of Business Administration (MBA), with emphasis in Marketing and Management prospected graduation- fall, 2015.
Bachelor of Arts (BA), with a concentration in Marketing/Graduated December, 2002
PROFESSIONAL AFFILIATIONS
Society for Marketing Professionals (SMPS), National Chapter, Associate Member
International Economic Development Council, (IEDC) Associate Member
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