Customer Service Training

*** ******** **.

Morris, IL

Phone: 815-***-****

***********@*****.***

Sherry Zumparelli

SUMMARY OF SKILLS & QUALIFICATIONS

Recognized for having a “can do attitude”

Self-motivated, self-starter and a team player

Effective problem solver; provide solutions and improve processes

Excellent customer service; able to work with all levels of professionals

Highly organized, able to manage and prioritize heavy work load

Proficient in freight, shipping, mailings, and distribution processes

Computer Skills: Microsoft Office Word and Excel Applications

WORK EXPERIENCE

Gexpro, Naperville, IL 03/09-present

Accounts Payable File Specialist

Generate high volume of financial statements to A/P and meet heavy deadlines

Process and distribute daily checks and review lost billing

Manage A/P mailings and processing

Maintain monthly postal and mailings charges internally for employees

Report to several partners and managers at the company

Train new hired employees in all accounting procedures, concept to completion

Accomplishment: Recognized for implementing a cost saving process for re-billings, providing time efficiency and decrease billing errors.

BankFinancial, Joilet, IL 05/88-05/01

Loan Processing Clerk

Responsible for maintaining several branches multi-billion dollar loans

Loans included home, automobile, and commercial loans. Perform release deeds

Handled extremely confidential information and reviewed documents for accuracy

Responsible for updating accounts, and interact with customers daily

Assisted customers with loan process and resolve problems as needed on loans

Education

College of DuPage Commercial Art 1981

Microsoft Computer Certification Regional Program 1991

Additional Business Skills/Experience: Owned dog training and grooming business.

Certified dog trainer, with over 20 years training, in special areas of rehabilitation, elderly dogs, therapy dogs. Provided specialized one on one training for difficult dogs in preparation for adoption. Fostered many breeds for rescue. Worked with various dog owners. Maintain my own business practices and financials as well as skilled trainer.

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