Customer Service Human Resources

Jane Clark

623-***-****

******.*@*******.***

SUMMARY

Conscientious, responsible, with extensive background in providing quality customer

service. Well-developed communication skills utilized to effectively work with customers

and co-workers. Skilled in successfully working in a fast-paced office environment while

continuing to provide exceptional service. Areas of expertise include but not limited to:

* Customer Relations * Organizational Skill * Inventory Management

* Scheduling/Time Keeping * Petty Cash * Human Resources

* Word * Excel * Access

* Outlook

WORK EXPERIENCE

Office Manager, clerk Phoenix, AZ 2005 to 2014

Clerk, merchandiser Tucson, AZ 2014 to 2015

Blue Bell Creameries

*Reconcile driver invoices, driver deposits

*Human Resources

*Driver Training Class

*Payroll

*Process Daily Sales Reports

*Merchandising

*Resets

*Customer call orders

Administration Assistant 2004 to 2005

Ahern & Associates, Ltd., Phoenix, AZ

*Transcribing from a dictaphone

*Accounts Payable

*Accounts Receivable

*Filing

*Answering phone

*Use of Microsoft Outlook

*Using Excel to enter receipts

Cashier (Part-Time) 2003 to 2004

Western Sky Middle School, Litchfield Park, AZ

*Monitor and document inventory

*Serve breakfast to 150 middle school students

*Operate cash register for 800 students during lunch

*Monitor inventory and stock merchandise in student snack bar

*Prepare and serve meals at a variety of community meeting

Mail Carrier 2000 to 2003

United States Postal Service, Mesa, AZ

*Answered postal customer questions and resolved complaints

*Maintained accuracy of customer records

*Sorted and organized mail packages for delivery

*Delivered mail in timely manor

Customer Service Representative 1983 to 1996

America West Airlines, Tempe, AZ

*Answered inbound telephone calls and made airline reservations for customers

*Entered customer information into computer database

*Issued tickets, answered questions and provided assistance to customers at ticket counter

*Investigated lost/damaged baggage claims

*Loaded and unloaded baggage in aircraft

*Utilized computer system to ensure balance and appropriate weight of aircraft

*Collaborated with flight attendants, pilots and airport staff

*Flight Attendant

EDUCATION

Business Technology Program

Estrella Mountain Community College-Southwest Skill Center

Avondale, AZ

Contact this candidate