Sales,Customer Service Sales,Operations

Issac Fung

**** - ** ***** **** ****** Blvd, Markham, ON L6G 0C5 416-***-****

**********@*****.***

Professional Summary

Sales professional in food retail and fashion and 5+ years of customer service experience at hospitality industry with in-depth knowledge of sales and marketing.

Skills

Business relationship management

Consistent sales-target achievement

Negotiation and persuasion

Objection-handling techniques

Closing Strategy

Products marketing

Develop new business opportunities

Word, Excel, Powerpoint and Outlook

Self-starter

Exceptional leadership

Customer service-oriented

Effective communication

Result-driven mindset

Efficient multi-tasker

Multilingual in Cantonese, Mandarin and English

Sales Experience

Events/Food Retail Supervisor

Edo Sushi Inc – Toronto, Canada

06/2011-01/2013

Managed big events at Metro Toronto Convention Centre and consistently met and exceeded the sales target from $5000-$10000 depends on different events

Strategically developed effective marketing plans to increase sales and profits while managing costs

Supervised kitchen staffs and ensured food preparation, kitchen clean-up and efficient opening/closing

Monitored food preparation and serving techniques to ensure that food regulation compliance were followed

Verified all deliveries against invoices and completed shortage and overage reports

Refilled and rotated items to maintain well-stocked inventory

Performed all transactions in a cordial, efficient and professional manner

Sales Associate and Marketing Support

The Grand Holiday Travel Company LTD – Hong Kong

06/2009-08/2009

Consulted customers’ preference while demonstrating well knowledge of products in result of 15% sales achievement above assigned target

Conducted significant increase of sales by products development according to thorough research and strong analysis of tourism market.

Built long-term business relationship by mature organizing skills of private events for various size of groups.

Exceled office responsibilities including data entry, sales report and customer communication.

Sales Assistant

Bally Hong Kong LTD – Hong Kong

06/2008-08/2008

Stimulated branch sales by 40% with notable promotion advertising and strategical merchandise display during summer sale

Assisted customer in locating merchandise and answered a variety of questions concerning general merchandise

Monitored inventory on daily basis and reported discrepancies to supervisor to keep the accuracy of the inventory level

Stamped or attached price tags on merchandise, and checked tagged prices to ensure accuracy according to price list

Other Experience

Banquet Server

Ritz Carlton Hotel – Toronto, Canada

10/2012 – Current

Lead Server for 5-person team of serving staff for large events

Interacted positively with customers while promoting hotel facilities and services

Communicated with kitchen staff to assure compliance with guests’ needs and spoke with patrons to ensure satisfaction with food and service

Precisely described menu items and appropriately identified wine pairings

Followed all safety and sanitation policies when handling food and beverage to uphold proper food standards

Education

Bachelor of Hospitality Operations Management

George Brown College – Toronto, Canada

06/2011

Ontario College Athletic Association All Academic Award of 2010

4th place of 2010-11 OCAA Provincial Championships

Volunteer

Ontario Developing Excellence Celebrating Achievement (DECA) judge-Regionals, DECA 02/2011

Shake A Tail For Haiti Fundraiser Event, George Brown College 04/2010

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