Customer Service Data Entry

HEATHER RILEY

808-***-**** **** BRIMRIDGE LN.

*******.*.*****@*****.*** HOUSTON, TX 77048

CHARACTERISTICS:

Self motivated, hardworking individual enjoying a good challenge, while demonstrating excellent communication skills with advanced skills in Microsoft Suite software. EDUCATION:

Kansas State University

August 2002 – May 2007

Course of Study: Geography

Iowa Central Online Medical Transcription & Coding Certificate February 2010 – December 2011

Course of Study: Medical Coding and Transcription

EMPLOYMENT HISTORY:

September 2014 – July 2015 HMSA Quest Insurance Adecco Staffing Kapolei, HI Enrollment Specialist

EMR maintenance of current coverage/demographics, state enrollment verification, TPL verification, daily export of state files, manual correction of import errors. Experience with Microsoft Word, Excel, Outlook, and QNXT. March 2012 – February 2014 Saint Francis Hospital Tulsa, OK Medical Transcriptionist

Medical report transcription with attention to the finer points of terminology, formatting and proofreading, EMR maintenance, maintenance of 98% accuracy requirement and an average exceeding 80 lph.

Experience with Microsoft Word, Excel, and Outlook. July 2008 – March 2010 Morgan Buildings & Spas Corpus Christi, TX Operations Manager

Multifaceted position incurring a wide variety of responsibilities including filing, data entry, finance applications, contract consignment, DOT permitting, accounts receivable, inventory stocking/ordering, scheduling of delivery/repairs, and any other assigned tasks. Experience with Microsoft Word, Excel, and Outlook. December 2005 May 2007 Sunflower Bank Junction City, KS Teller

Deposits, transfers and other transactions for bank members with accountability for the accuracy of each transaction and balance logs daily with a focus on exceptional customer service.

HEATHER RILEY

808-***-**** 6502 BRIMRIDGE LN.

*******.*.*****@*****.*** HOUSTON, TX 77048

SKILL SET:

Microsoft Office Suite

Experienced with advanced use of:

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook Express

Practical Application

Typing Skills

Flawless 80 words per minute and 165 lines per hour. 10 Key and Alphanumeric Data Entry

10 key speed of 9433 keystrokes per hour.

Alphanumeric data entry speed of 14207 keystrokes per hour. PROFESSIONAL REFERENCES:

Rhonda Gritman HMSA Quest Honolulu, HI 808-***-**** Dana Chong HMSA Quest Ewa Beach, HI 808-***-****

Donna Brown Saint Francis Hospital Tulsa, OK 918-***-**** Jason Lange Morgan Building and Spa Corpus Christi, TX 972-***-**** PERSONAL REFERENCES:

Mary Miyagi Lum Aiea, HI 808-***-****

Abbie Reed Kapolei, HI 808-***-****

Sandra Thorning Tulsa, OK 918-***-****

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