CARMEN MATALLANA

480-***-**** - acqll9@r.postjobfree.com

SUMMARY: Exceptional organizational, analytical and managerial skills

EXPERIENCE:

****-**** ************ ****** ************, Phoenix, AZ

Interpreter

English and Spanish over-the-phone and on-site interpretation

Video medical calls

Assessments of new interpreters

2009-2013 Department of Economic Security of Arizona – DES, Phoenix AZ

Translator (English-Spanish)

Translation and edition of various publications, documents, and forms

Translation of DES web pages and creation of a Glossary

2006-2011 Yandy.com, Anthem AZ

Bilingual Customer Service Representative (Halloween and Christmas Campaigns)

Received customer calls and Chat Alive requests for products and services

Troubleshoot products and services to best fit their needs and expectations

Managed a high-volume workload

2001-2009 Corlett, Skaer & DeVoto Architects, Inc. (CSDA, Phoenix AZ

Residential Sound Mitigation Services (RSMS)

Homeowner Representative, 2004-2009

Interacted with homeowners, sub-consultant firms, airport key staff members and other project related team members

Scheduled appointments with homeowners for all Program Management visits

Resolved all costumer service requests and warranty issues

Provided updates to the Geographical Information System (GIS) database

Participated in outreach: surveys and door to door campaign, and community activities

Participated in inspections and punch lists during construction

Prepared and delivered project status, reports, and cost estimates

Provided translation, and editing services, English to Spanish, for all new and revised collateral materials, newsletters, and promotional items

EDUCATION:

High School Diploma Santa Rosa de Lima (Maryknoll Congregation)

Certified Bilingual Secretary Santa Rosa de Lima

Business Writing & Grammar SkillPath Seminars

Pronunciation and Accent Awareness American English and Culture Program - ASU

LANGUAGES: English, Spanish

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