Management Manager

Kartar Singh

+91-991*******, +91-967*******

Email: ***********.**@*****.***, **************@*****.**.**

CAREER OBJECTIVE

To attain a responsible and demanding position in the competitive technological sector where I can utilize my skills and abilities to develop solution for a challenging concept and can ensure individual and organizational growth through sincere and committed work while being resourceful, innovative and flexible to global changes. I want to work with my full ability and honesty as long as I serve my country.

SUMMARY OF EXPERIENCE:

Over 8.5 years of total experience in the IT Industry with an extensive work in Administration & System Supports, Installation, configuration on HP Servers and desktop, worked on platform Windows.

Present/Previous Employer:

DELPHIQUE INDIA PVT.LTD. DUNGARWAS

Deputy Manager August 2013 to Present

Maruti Suzuki India Limited, Manesar March 2008 to July 2013

(On payroll of inTarvo Technologies Limited)

Shri Hans Infotech, Gurgaon Feb. 2007 to March 2008

EDUCATION:Passed MSC Computer Science 2012

Webuniv Institute Gurgaon (Haryana)

Affiliated to M.D. University, Rohtak

Completed Jetking Computer Hardware & Networking Professional (JCHNP) 2008

Diploma Jetking Info train, Gurgaon (Haryana)

Passed Graduation from Ahir College Rewari, (Haryana) 2005

Affiliated to M.D.University, Rohtak

Passed 12th Govt.Sr.Sec.School Jatusana (Rewari) 2002

Affiliated to H.B.S.E. Bhiwani (Haryana)

PROFESSIONAL EXPERIENCE:

Present Employer:

DELPHIQUE INDIA PVT.LTD., DUNGARWAS (REWARI)

Designation: Deputy Manager

Department: IT August 2013 to till date

Roles and Responsibilities:

ERP: Oracle 10g:

Administration Global unit

Create User type

Create user

Set Privileges

Copy master

Preparing ERP guidelines and ERP Manual

SQL Server, Windows Server & Microsoft Office

Keeping ERP Records, IT MIS, ERP Data Audit Report, Module wise auditing

Preparing Training calendar for ERP and IT

Backup and Database Maintenance

Manage IT Team:

*Manage team that operates critical business services, applications, NOC and IT Infrastructure including servers, networks, storage, telephony, databases.

*Manage IT service desk teams that support all end-user IT services in a fast-paced, high expectation environment

*Establish & manage metrics program (define, capture, report), and use to implement improvements to services with an emphasis on continuous improvement.

*Develop and manage annual operating and capital budgets

*Lead all vendor management activities, including vendor selection, contract negotiation, maintenance renewals and ongoing vendor relationships.

Responsible for activities relating to the evaluation, analysis, set-up of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)

Assign work orders / incidents to appropriate support teams and follow up until closure.

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructures.

Participate in on-going training and departmental development.

Configure Airtel, Tulip routers.

Connectivity online ERP one location to another location.

Sales or Purchase Detail, PO creation, amend gate entry etc.

Administration, Creation and managing Users/Group accounts and set up a user's work environment.

Systems administration, maintenance and monitoring various day-to-day.

Provide quick resolution of user Problems and making the daily report for the same.

Adding or removing software packages, Patch and Package administration

Performing user administration.

Troubleshooting Hardware and Operating system related issue.

Creating, Deleting, Extending and Recovering of file system

Maintain System Hardware & troubleshoot all hardware and software problems.

Providing network connectivity to the entire domain.

Troubleshooting and configuring of E-mail clients such Outlook, Outlook Express.

Installation, configuration and maintenance Network Printers, Domain users.

Technical Skill Set:

oInstalling & Troubleshooting, Managing & upgrading Operating Systems and recovering from Boot failures in OS.

oInstalling & managing Microsoft Win XP, Win 7, Win Vista, Win Server 2003 & Win Server 2008.

oCreating Users & Groups, Organizational Unit, Profile, Home Folder, Group Policies, Microsoft Management Console (MMC).

oInstall Active Directory Services, Terminal Services, Web Services,

oConfigure DC, ADC, DNS and DHCP.

oInstalling & managing Microsoft Exchange Server 2003.

oExtensive experience with Microsoft products and Operating Systems such as Microsoft Office Suite and Windows XP.

oExperience designing, installing, and configuring Local Area Networks.

oExperienced using administrative tools in Windows 2003 Server to create Primary and Backup Domain Controllers, manage users and groups, and assigning rights/permissions.

oInstallation and configure Windows 2003 server, Windows Server 2008, Win 7 & Windows Vista.

oSystem Maintenance (Fresh OS Installation, Software Installation, Trouble Shooting, Dual Booting, Disk Formatting, Disk Partition, RAID Implementation)

oMonitor system performance.

oInstall software.

oRequired to take back up of Server on weekly basis.

oMonitor network communication

oUpdate system as soon as new version of OS and application software comes out.

oSetup security policies for users.

oPassword and identity management

oMonitors and maintains the use of the photocopiers and printers etc.

oDevelops, maintains, and monitors procedures for all server backups.

oMonitors, plans, and coordinates the distribution of client/server software and service packs.

oMakes recommendations & quotations for new equipment and services to purchase and works with various vendors for procurement.

oAssist in the inventory of all hardware and software resources.

oPerforms other duties as assigned.

oOversee network and server configuration maintenance and management.

oEnsuring data is backed up on weekly basis.

oOverseeing computer security and anti-virus updates etc.

oUpload event photographs on server.

oArrange all photographs as per location & date.

oProviding required photographs to staff on request.

oManage all CCTV cameras in office & Go-down premises.

oManage CCTV DVR.

oOperating all CCTV cameras & troubleshoot minor problems.

oInstallation of new camera at required places.

oSearch all CCTV recordings & record footage.

oMonitoring all CCTV cameras.

Asset Management:-

To record and maintain the details for all the IT assets like serial number, asset Tag, installation date, expiry date, department and hardware configuration details.

All handle PO and Invoice for External IT related Assets

Creating entry in Asset register of Purchase Order and Warranty status.

Taking care of IT Inventory like, Laptop, Desktop, Blackberry, Printer and IT spares also.

Taking care of all India Region escalations for asset and IT related issues.

Record all installation of new machines, movement within site/ locations, changes in Configuration of machines (IMA

Asset Verification

Following up with each site team leads for all asset updated lists.

Handling Insurance claims for damaged / stolen laptops.

Close services requests by regularly following up with respective location

Registering New Assets in Asset management Interface by scanning the assets & updating database.

Coordinating with the procurement team for new assets & new Licenses.

Leading the asset team and taking team meeting for improvement the process.

Vendor Management: _

Coordinating with vendor for rental Assets hire and send back.

Process for create the PO for new Asset or any IT requirement.

Coordinate with Vendor for best quote and process for approval.

Part order and follow up with HP and Dell for all warranty related cases and trade case also.

Admin Desk Management:_

Coordinate with End User as well as Audit Team for Software Installation (License Based).

PERSONAL DETAILS:

Father's Name : Sh.Rai Singh

Date of Birth : 11 May 1985

Marital Status : Married

Nationality : Indian

PAN Card No : EBBPS2484G

Passport No. : M5626919

Permanent Address : H.No.21, Vill Katopuri (Rewari)

Haryana, India-123301

DECLARATION:-

I hereby declare that the above information written by me is true to the best of my Knowledge and belief.

Date: Kartar Singh

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