Customer Service Design

Jesse Daniels

**** ***** **** **** • Charlotte, NC 28227 • 704-***-**** • ************@***.***

Linked-In Public Profile: www.linkedin.com/in/jessedanielsprofile/en

Online Portfolio: www.jessedanielsportfolio.com

Career Summary

Web designer with ten plus years’ experience as a drafter/designer with knowledge on the design process and addition to that having transferable skills in creating custom rendering or animation video to give your customers more options for their web site design.

Skills Summary

ASP.NET

Microsoft Visual Studio

Visual Basic, C++, Java, C#

JavaScript

Photoshop

HTML, CSS, XML

Dreamweaver CS6

Object-Oriented Programming

SQL Server Express

E-commerce website design

Agile Methodology, Scrum

Relational database

Eclipse

Configure a DNS Server for Linux & Windows

Configure a web server in Linux & Windows

Configure DBMS in Linux & Windows

Configure FTP in Linux & Windows

Decision-Making and Problem-Solving

Computer- Aided Drafting (CAD)

Active Listener

Attention to Detail

Multitasked

3d Computer Generated Rendering

2d Line Drawing

Walk Through Animation

AutoCAD Architecture 2010

Autodesk 3ds Max Design 2011

Microsoft Office Suite 2010

Education

Bachelor of Science Computer Information Systems - Web Design / Development Concentration 2014

DeVry University – Charlotte,

Dean’s List

Associate Specialized Technology Degree – Architectural Computer-Aided Drafting and Design 1994

Triangle Tech – Erie, PA

Experience

For the senior project at DeVry I was team leader for the design of an online tennis court reservation system. The data source used SQL server and the available times for courts were shown using join tables.

Work Experience

Charlotte Indoor Tennis Club Charlotte, NC 11/2005 – Present Front Desk / Maintenance

Answers multi-line phone and assisting with inquires including taking court reservations, forwarding calls to management, listening to member’s comments or concerns and answering questions about club membership

Completes sales using P.O.S system for indoor court time, tennis balls, drinks, snacks and tennis accessories

Conducts general repairs and replaces outside clay court lines as needed

Exceptional customer service

Accustomed to working in fast paced environments and meeting deadlines

S.C. Hondros & Associates, Inc., Charlotte, NC 10/1994 – 02/2009

Drafter / Designer

Designed architectural drawing including floor plans, elevations, door and finish schedules, details and section for submitting for building permit and construction.

Developed structural drawing involving foundation plan, roof framing plan, wall sections and details for submitting for building permit and construction

Created plumbing drawing entails plumbing plan, plumbing fixtures schedule, details and riser diagram

Conceptualized 3d Exterior and Interior Rendering for Presentation per owner or management request to better show what the building will look like.

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