aministrative assistant, medical secretary
Resume:
Catherine Comella
*** ********** ** *********, ** 14150
Home: 716-***-**** Cell: 716-***-****
**********@*****.***
Administrative Assistant
Profile
Polished professional offering extensive experience with EMR database maintenance, medical terminology, insurance verification, referral processing, prior authorization requests, scheduling and customer/clinician interaction as well as proficiency in many MS Office applications. Strong planner and problem solver who readily adapts, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality, unparalleled communication and customer service skills, 7+ years administrative experience.
Key Skills
Office Skills:
Office Management
Records Management
Database Maintenance
Spreadsheets/Reports
Event Management
Calendaring
Front-Desk Reception
Interdepartmental Collaboration
Computer Skills:
MS Word
MS Excel
MS PowerPoint
MS Outlook
I-Movie for
Windows
Experience
Roswell Park Cancer Institute Principal Secretary, Case Management
Buffalo, NY March 2014-June 2015
One of two secretaries who provide support, internal and external customer service, scheduling and information to patients, their families, physicians and clinicians at the main hospital. This position requires professional decorum as there is daily interaction with physicians, department heads, patients, families and the many internal and external ancillary departments regarding the coordination of scheduling and rescheduling. Attention to detail, persuasiveness and collaboration required! Highly articulate and personable. Experienced and savvy with RPCI’s EMR and scheduling procedures, database maintenance, report running, insurance verification process, referral requesting, copay collections, outside service provider requests, any and all basic administrative functions (mail, phones etc…) of the clinic including use of standard office equipment.
University Pediatric Associates Clinical Secretary
Amherst, NY May 2012 – March 2014
Able to handle multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the administrative assistant in the busy outpatient treatment clinic. Coordinates physician/clinician schedules, maintains medical records database and efficiently executes a variety of duties related to the authorization and recertification of insurance, strong working knowledge of medical terminology. Also performs a variety of general office duties to assist clinical staff. Duties include, but are not limited to: use of fax, internet, email, maintenance of written log books, computer and patient charts, answer telephones, route calls, schedule patient appointments, generate correspondence, greet patients and visitors, collect data essential to the organization’s registration and billing process, request ancillary testing, assemble and file patient charts, depended upon for the normal maintenance of office equipment, ordering of office supplies and medical supplies as directed.
Diversified Clinical Services, Front Office Coordinator
Center for Wound Care and Hyperbaric Medicine December 2010-May 2012
Erie County Medical Center--Buffalo, NY
Served as the information and communication hub for the comprehensive wound care center. Greeted/registered/discharged patients, scheduled appointments, generated correspondence, screened and routed telephone calls, created and maintained paper/electronic patient charts, labeled/prepared specimens, requested results/reports. Accurately input/updated patient demographic information pertinent to hospital and clinic billing departments, verified insurance, requested pre-authorizations and referrals as required, provided timely follow up with physician’s offices and insurance carriers, followed established procedures for referrals requiring further review, reviewed and reconciled prior authorization requests with proper insurance forms, forged cooperative working relationships hospital wide, savvy, tenacious and resourceful problem solver. Ordered/processed requisitions and maintained adequate levels of office supplies, insuring efficient clinic operation. Communicated via phone, fax, email, USPS as directed, maintained general office equipment.
United States Air Force State-side and Abroad Medical Service Specialist/Health Promotion Manager
April 1991 - October 2000
Assisted professional staff in planning, providing and evaluating direct patient care to patients ranging from pediatric to geriatric in multi-service unit, obstetrical unit, specialty clinics and emergency room. Transcribed/recorded physician orders, and maintained patient charts, obtained and labeled specimens as directed, managed supplies and equipment. As non commissioned officer in charge of Health and Wellness Center responsibilities included administrative support for Flight commander, the effective and efficient management of busy reception area, screening and routing phone calls, generating and maintaining correspondence, writing/editing monthly news letter, creation of PowerPoint presentations and advertising flyers, participation in Health Promotion Working Group; building and maintaining cooperative working relationships with first sergeants and commanders of various units assigned to base, and daily interaction with higher levels of command to include headquarters level; scheduling and supervising personnel and conducting training.
Education
State University of New York @ Buffalo
Ed M September 2009
BA English February 2003
Employment
The Schwartz Group Amherst, NY Marketing Representative
March 2010 - December 2010
Buffalo Board of Education-- Buffalo, NY Substitute Teacher grades K - 12
January 2004 - June 2007
Canisius College Buffalo, NY Academic Tutor grades 6-12 October 2002 - January 2004
REFERENCES
John Buchlis, MD
Pediatric Endocrinologist, University Pediatric Associates
140 Hodge Avenue
Buffalo, NY 14222
********@***.****.***
Christine Albini, MD
Pediatric Endocrinologist, University Pediatric Associates
140 Hodge Avenue
Buffalo, NY 14222
*******@***.****.***
Shannon Fourtner, MD
Pediatric Endocrinologist, University Pediatric Associates
140 Hodge Avenue
Buffalo, NY 14222
*********@***.****.***
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