Project Manager Management

think talk design develop

DEXTER C. RACHO

***.*****@*****.*** +63-927******* linkedin.com/in/dexterracho Binan Laguna, Philippines SENIOR TECHNOLOGY PROFESSIONAL

Project Management Transition Management Service Delivery Management Relationship Management

Experienced professional with over 10 years of technical credentials.

Highly skillful in client relationship management.

Solid proficiency in identifying business needs and employing appropriate strategies and technical solutions.

Highly adept in making complex business decisions; thrives in a challenging environment.

Successful in employee engagement and development of highly motivated teams.

Consistently delivers result through successful project implementation and effective business transition.

Consistently acknowledged for having genuine passion in succeeding on any undertaking.

PROFESSIONAL EXPERIENCE

Converga Sep 2011 – Present

Converga is a leader in advanced information logistics, Software as a Service (SaaS) and Business Process Outsourcing (BPO), delivering strategic advantages and cost savings solutions. Converga is a company owned by New Zealand Post. Manager, Professional Services Accomplishments

Overall Project Management and Business Analysis for new business and existing client solutions; responsible for the acquisition and efficient transition of off-shore transactions to Manila office; ensures delivery of qualified service to clients - be it projects or BAU. Manages projects developed with .Net, PHP, MSSQL, MySQL, Google Apps, Android, Drupal, Wordpress, Joomla, FormStorm, Dispatcher, Readsoft and eDoc Prep.

Improved staff engagement score from 77% to 91%. Overall highest in score and growth, company-wide.

Efficiently and cost-effectively managed and transitioned US, AU and NZ businesses to Manila.

Spearheaded seamless office relocation, expansion, and infrastructure renovation.

TPG Telecoms Sep 2007 – Aug 2011

TPG is a telecommunications and IT company that specializes in consumer and business internet services as well as mobile telephone services and is the 2nd largest internet service provider in Australia. Team Leader, Development Team Accomplishments

Responsible for supervising, managing, and training of the entire Manila Development Team which consists of developers, designers, analysts and administrators.

Handled projects developed using PHP, MySQL, Drupal and Joomla

Led the development of the company’s custom CRM.

Managed the development of other support systems: client ticketing, dashboard, service coverage map, etc.

Conducted technical evaluation and business analysis of all systems and procedures of a newly acquired company.

Implemented paperless invoicing.

Asian Development Bank Sep 2003 – Sep 2007

ADB is a regional development bank established to facilitate economic development in Asia whose member countries are from the United Nations Economic and Social Commission for Asia and the Pacific. Consultant, Web Development and Special Projects Group Accomplishments Led the team in developing internal websites for different departments and divisions in ADB. Conducted professional trainings and tutorials for local and off-shore employees.

Handled projects developed using PHP, MySQL, Drupal and XOOPS

Designed and developed the online training calendar web app that allows employees to view upcoming seminars, enroll, and access course materials. Subsequent enhancement included online self- paced training.

Developed the vehicle disposal app that progressed to an online selling app.

Developed course materials for applications acquired by ADB.

Handled training on Windows XP, MS Office 2003 and Lotus Notes R6 with more than 100 attendees of professional and local staff. EDUCATION

Bachelor of Science in Information Technology

Polytechnic University of the Philippines 2002

TRAININGS

ITIL V3 Foundation

Project Management Fundamentals

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