Customer Service Manager
Resume:
Arjuna “Bret” Refuerzo
Houston, Texas 77066
*******@*****.***
PROFESSIONAL PROFILE
A highly-effective Shipping/Receiving and Management Professional who meets challenges head-on and creates positive change. An energetic and goal-focused individual with a proven record of success setting strategic direction, executing to plan and developing and leading diverse teams to achieve outstanding results in dynamic, challenging and fast-paced environments.
OBJECTIVE
To obtain a position in Shipping/Receiving, Operations or Warehouse Management that will allow me to utilize my diverse skills and experience with a company that offers both challenges and the opportunity for growth.
BACKGROUND SUMMARY
Nine years of Management, Training and Operations experience includes:
Customer Relations
Employee Training/Coaching
Deliveries/Shipping
Sales Management
Operations Management
Retail Sales
Inventory Management
Warehouse Management
Construction
Product Testing
Quality Control
Material Handling
EMPLOYMENT HISTORY
Cable Plus
Warehouse Supervisor, Houston, Texas (March 2014 – November 2014)
Maintained Inventory. Made sure merchandise are in proper locations and prime condition.
Shipping and Receiving. Delivered customer’s orders using UPS World and Messenger Delivery. Making certain that all merchandise delivered are in good condition.
Customer Service. Ensuring customer satisfaction by welcoming customers into the shop. Making sure that customers receive the correct products.
Beacon Resources and Equipment
Installation and Construction Professional, Houston, Texas (March 2013 – February 2014)
Build and install custom paint booths. Oversee construction for booths made to accommodate cars, trucks, planes and trains. Also build and maintain car lifts within paint booths.
Oversee shipping/receiving. Inspect all shipping orders to ensure inventory for assembly of paint booths has arrived safely and in good condition.
Install ductwork, exhaust and intake piping. Assist with electrical work and wiring.
Operate forklift. Use to remove pieces of old structures, as well as deliver shipping crates in preparation for new construction.
Clean and inspect property after construction is complete. Ensure paint booths are built to customer’s standards and property is left clean and presentable.
Foxconn
Product Tester/Packer/Material Handler/Quality Control, Houston, Texas (November 2010 – March 2013)
Performed testing on computers. Ran test software and installed new programs on computers to ensure they were ready for shipping.
Performed thorough inspection of computers. Verified when computer orders were placed. Visually inspected each unit for flaws or missing parts. Obtained any missing parts to include in shipment. Troubleshot and repaired defective units. Cleaned each unit and packed for shipping. Printed out licensing.
Assisted with material handling duties. Obtained parts from warehouse needed to build computers. Assisted with assembly of computer units.
Assisted with managerial duties. Supervised equipment testing employees when managers were not present. Directed employees regarding prioritization of duties. Trained new hires. Oversaw managerial paperwork involving equipment shipping information.
Manila Bistro
Assistant Kitchen Supervisor, Houston, Texas (July 2008 – September 2009)
Supervised and managed kitchen employees. Ensured that food was prepared in a timely manner and that all kitchen operations ran smoothly.
Addressed customer service issues. Ensured that any customer concerns involving food were resolved.
Assisted with food preparation. When kitchen was short-staffed, helped chefs with cooking duties.
Maintained kitchen inventory and equipment. Made sure all kitchen equipment was kept in safe working condition. Consistently recorded food inventory and ensured the necessary items were reordered.
Jacqui’s Cleaners
Assistant Operations Manager, Houston, Texas (July 2007 – July 2008)
Managed all operations of the business in the owner’s absence.
Handled all sales transactions. Processed orders and addressed customer concerns.
Ensured that all customer deliveries were made on time and in good condition.
Seals and Packings
Assistant Warehouse Manager, Houston, Texas (March 2006 – June 2007)
Managed all aspects of warehouse operation. Handled duties such as shipping and receiving, merchandise inspection, physical inventory and analyzing and determining best storage requirements.
Responsible for quality control of all outgoing shipments. Also responsible for maintaining a timely shipping schedule.
Addressed customer issues and concerns.
Erlinda’s Fashion Accessories
Shipping/Receiving Manager, Houston, Texas (January 2004 – March 2006)
Monitored and inspected all incoming and outgoing shipments for jewelry store.
Maintained an accurate inventory of goods. Placed orders accordingly.
Assisted customers with jewelry selection. Resolved any customer issues or concerns.
EDUCATION
High School Diploma – 2000
Klein High School; Spring, Texas
ADDITIONAL SKILLS
MS Office Suite, MS Windows, Internet Explorer, UPS WorldShip
LANGUAGES SPOKEN
English, Tagalog
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