Customer Service Home Health
Resume:
Kiwanis Brown
Denton, TX
*********@*****.*** - 940-***-****
WORK EXPERIENCE
Direct Care Professional
Denton - TX - June 2010 to February 2015
Direct care workers, also known as personal care assistants, caregivers, home health or personal care aides, give assistance to people who are sick, injured, mentally or physically disabled, or the elderly and fragile. They work in the home and help their clients with daily activities, such as bathing and bathroom functions, feeding, grooming.
Accomplishments and Skills
Empathy: Clients are frail, impaired, in pain and need help. Being sympathetic to their needs and understanding is necessary.
Attention to Detail: Some clients have specific rules or schedules that must be minded, or specific dietary or physical rules that must be followed.
Interpersonal Skills: Personal care assistants work in a very personal way with their clients. Some will be in pain or very sensitive to their fragility. They must be sensitive and compassionate with clients.
Stamina: Personal care assistants might need to lift clients into the bathtub, cars and into bed, and need strength.
Time Management: Personal care assistants are schedule keepers. They have to be there to make sure clients get up on time, make sure medication is taken on schedule and clients get to appointments on time. Food Service Worker
Texas Health Presbyterian Hospital - Dallas, TX - July 2009 to February 2010 Responsibilities
Prepares and delivers food trays to hospital patients, performing any combination of following duties on tray line: Reads production orders on color-coded menu cards on trays to determine items to place on tray. 2) Places items, such as eating utensils, napkins, and condiments on trays. 3) Prepares food items, such as sandwiches, salads, soups, and beverages. 4) Places servings in blender to make foods for soft or liquid diets. 5) Apportions and places food servings on plates and trays according to diet list on menu card. 6) Examines filled tray for completeness and places on cart, dumbwaiter, or conveyor belt. 7) Pushes carts to halls or ward kitchen.
8) Serves trays to patients.
9) Collects and stacks dirty dishes on cart and returns cart to kitchen. 10) Washes dishes and cleans work area, tables, cabinets, and ovens. 11) Collects and places garbage and trash in designated containers. 12) May record amount and types of special food items served to patients. 13) May assemble and serve food items to hospital staff in cafeteria Accomplishments
MAKING SURE EVERYTHING IS RIGHT.
Skills Used
1) Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 2) Reading Comprehension -- Understanding written sentences and paragraphs in work related documents. 3) Instructing -- Teaching others how to do something. 4) Speaking -- Talking to others to convey information effectively. 5) Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. 6) Service Orientation -- Actively looking for ways to help people. 7) Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do. 8) Coordination -- Adjusting actions in relation to others' actions. 9) Mathematics -- Using mathematics to solve problems. OWNER BEAUTY SUPPLY STORE
KIWANIS STORE FOR LESS - Fayetteville, NC - February 2000 to May 2009 Responsibilities
STORE OWNER IS TO OPEN OR CLOSE THE STORE AND GET CASH REGISTERS,A CLEAN STORE,LOCK UP AND MAKE THE BANK DEPOSIT.ORDER NEW PRODUCTS WHEN NECESSARY ORDER SUPPLIES FOR THE STORE KEEP METICULOUS RECORDS SO EVERY PRODUCT IS ACCOUNTED FOR AND THE STORE REMAINS WITHIN BUDGET SALES CUSTOMER SERVICE. Accomplishments
I ENJOY RUNNING MY OWN STORE AND MAKING CUSTOMERS HAPPY WITH WHAT EVER THEY PURCHASE.
Skills Used
CUSTOMER SERVICE SKILLS
DEALING WITH CUSTOMERS
RETAIL EXPERIENCE
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