Customer Service Sales

ANTHONY A. FERNANDEZ

*** * **** ****** ***** **

Costa Mesa, CA 92627

Cell 714-***-****

acql40@r.postjobfree.com

SUMMARY

Highly effective in written and verbal communication. Able to recognize the most important issues and makes

an effective judgment to achieve goals and objectives. Develops alternative solutions via a plan of action to

resolve issues. Respects and works effectively with others. Strive for continuous improvement in self and

team members.

PROFESSIONAL EXPERIENCE

JOLLIBEE IRVINE – Irvine, California

Fast Food Restaurant

Shift Supervisor August 2014 – Present

Responsible in running store operations and assist in managing crew members’ daily responsibilities.

In charge of productions, do inventory and ordering of supplies; check food sanitation and product

quality control required by the state of California food and safety standards, as well as our company’s

standards; check equipments to ensure they are in good working condition and required food

temperature are met, monitor crew’s tasks to see if they are doing their back up for the next shift.

Responsible in checking all supplies and make sure the stockroom and storage area are clean and

organized; complete sales reports at the end of the night shift; prepare bank deposits and ensuring

all products and supplies are set up for the next day’s morning shift. Responsible for customer relations

and handle customer complaints, if any.

WELLS FARGO BANK – Irvine, California

Mortgage Lending

OPERATIONS PROCESSOR 2 October 2006 - September 2008

Responsible for reviewing loan collateral files for accurate information and completeness of every loan file. Verifying all signatures on loan documents, ensuring all required attachments are included with paperwork being reviewed and processed. Auditing of loan documents, and correcting errors on loan packages and/or system data obtaining missing information. Obtain necessary information and requesting trailing documents (i.e., Notes, Deed of Trust, Title Policy, Riders, etc.) to process and complete mortgage loan files.

ACT-1 TEMP AGENCY- April 2006 - October 2006

WELLS FARGO BANK - Irvine, California

Clerical Operation Processor

ACT-1 TEMP AGENCY- April 2005 - June 2005

WELLS FARGO BANK - Irvine, California

Clerical Operation Processor

AMERISOURCE BERGEN CORPORATION - Orange, California

A wholesale pharmaceutical distributor with over 18 billion in sales

CHARGEBACK ANALYST November 1995 - April 2004

Responsible for accurate and timely submission, collection, and reconciliation of chargeback claims. Assist the activities of team associates in performance of assigned duties. Establish procedures and Process to achieve goals and coordinates activities of area performance and workflow. Encourages and mentors all of the associates within assigned teams departmental and company goals.

Key Achievements

Consistently analyze methods and recommend changes to streamline processes in the area of Chargeback management. Reduce million-dollar variances through effective research and diligent actions.

PIZZA HUT - Orange, California

Pizza Fast Food Restaurant

ASSISTANT MANAGER June 1988 - October 1995

Responsible for maintaining fast and accurate service, positive guest relations, and ensure products are consistent with company quality standards. Monitor cash procedures, labor compliance, inventory and food preparation and delivery. Provide orientation and “hands–on” training for new employees and ongoing coaching and feedback for all employees.

EDUCATION

Cypress College 9200 Valley View Street

General Education (Associates) Cypress, California 90630

2007 - 2008

Pacific College 3160 Red Hill Avenue, Costa Mesa, CA 92626

Cardiovascular Technology Graduated August 1995

Holy Infant Jesus School Molino Bacoor, Cavite, Manila, Philippines

High School Graduated April 3, 1982

QUALIFICATIONS/SKILLS

Excellent interpersonal skills, research and analysis, account management, chargeback reconciliation, staff supervision, customer service, good organizational and communication skills. Ability to pay close attention to details, able to prioritize, highly motivated, and a team player.

EDI (electronic data interchange) AS400, Alpha-numeric filing, Windows, Microsoft Word, Excel, Fax, Scanners Mail Labeling Machine and Copiers.

REFERENCES

Ella Youngman 714 –270-0137

Judycel Fritz 714 – 910-0324

Contact this candidate