Customer Service Management

Objective

Seeking an IT/Computer Support position with an innovative company at which I can utilize my experience, education and training, while supporting the company’s initiative by performing at a high level as well as assisting fellow team members.

Qualifications

nProficient in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Access, Publisher)

nCurrently testing for CompTIA Network Plus Certification

nIn pursuit of Cisco Certified Network Associate Certification

nCurrently in study of programming languages such as Java, C++, CSS and Ruby

nKnowledgeable in multiple operating systems including Windows, OS X and Linux

nMinor experience in Visual Basic, HTML, and SQL

nTen years of customer service experience

nTwo years of management experience

Work History

United Service Automobile Association-Financial Foundations Specialist 10/18/2010-02/13/2015

nMember of Discovery IT mentorship program from 2013 – 2015

nTop Adherence performer consistently amongst team members

nPromoted to Senior Member Relationship Specialist from Associate position within 8 months

nProvided assistance to new and existing members with all lines of insurance

nCreated rapport with members to help ensure their financial security

nLicensed in 48 states as a Property and Casualty Insurance Agent/Producer

Harland Clarke-Treasury Management 05/08/2008-10/01/2010

nSelected for Information Technology mentorship for 12 months

nChosen by management to pilot exclusive treasury management team, solely devoted to business owners

nWon top sales award for Leading By Excellence in Fall 2009 and Spring of 2010

nSkills mentor to new hires during their training period

nTroubleshoot technical and billing issues

Education

Northwest Vista College 08/2004-Ongoing

nAssociates of Applied Science – Network Administration

nMember of Business Student Organization

nAdministrator for collegiate online forum

Contact this candidate