Claressa Clay
acql28@r.postjobfree.com
Marietta, GA 30066
Entry-level Management/Customer Service Representative/Administrative Assistant
Professional Profile
Highly motivated management and trained professional committed to quality, documentation, and accountability to ensure the best opportunity for customers, staff and youth success. Talents lie in planning, organizing, filing, networking with other companies and using my knowledge of Family Life Education and Human relations to better serve clients. Excellent communication and organization skills and provides superior customer service.
Education, Skills and Credentials
Skills- Microsoft office, power point, excel, education, training staff, quality assurance, organizing and filing company paper work
BS Child and Family Development Georgia Southern University,
Statesboro GA
Certified Family Life Education
Human Resource Specialist
Administrative Assistant
CPR and First Aid Certified
Certified Youth Development Trainer- training expertise includes:
Developmental milestones
Behavioral modification
Teachable moments
Policies and Procedures
Employment History
Kids R Kids, Marietta GA 2013-2015
Hired as a Georgia Lottery Pre-K teacher and an administrative assistant and responsibility for the four and five years old curriculum.
Supervised and trained new lead and assistant teachers
Trained each teacher on state regulated standards and policies.
Answered phones, filed paperwork, organized parent meetings, and fieldtrips.
Driven corporate bus for fieldtrips and outings.
Filed paperwork and maintain employee files
Joyful Praise Academy, Alpharetta GA 2012 to 2013
Hired as a Infant /Toddler Specialist and responsibility for detecting milestones delays, and developing appropriate curriculum for special needs children.
Early Learning Literacy Center at Dunbar Elem, Atlanta GA 2010-2012
Hired as a human resource representative for at-risk children in a low-income neighborhoods and assigned responsibility for the customer’s satisfaction. Goal is to detect milestone delays, increase parent participation, and decrease environmental special needs children in low-income families.
Supervised and trained new employees
Established new employee’s orientation
Networked and partnered with federal funded organizations
Organized parent meetings
Turner Broadcasting Second Generation, Atlanta GA 2009-2010
Hired as a human resource associate for the employees of CNN, Turner Broadcasting, TNT, TBS, Cartoon Network and assigned responsibility for adapting the education program to federal standards. Within the first month on the job was nominated and received “Rising Star” Award for creativity, teamwork, and unique contribution to the center.
Implemented Georgia standards and policies
Trained and Implemented company polices and procedures
Supervised teams of education associates
Maintain payroll and employee files
Olde Mill Steakhouse, Marietta GA 2008-2009
Hired for a entry level manager; promoted to Executive Assistant within the first month and assigned responsibility for staff training and quality assurance.
Supervised 25 employees
Scheduled employees on a weekly rotation
Ordered food and liquor through local companies
Made reservation for company’s lunches and meetings
Networked with neighborhood hotels and business
Maintain payroll and employee files
KinderCare Learning Corp, Kennesaw GA 2005-2008
Hired as a Georgia Lottery Pre-K teacher and assigned responsibility for four and five year old children.
Implemented theme-based curriculum
Worked with portfolio-based assessments
Trained new and assistant teachers on company policies and procedures.
Non-Profit Experience
Langston Chapel Elementary School (Administrative Assistant), Statesboro GA 2003-2005
Answer income phone calls
Made appointments for parents and staff
Organized files and records
Boys and Girls Club (Office Manager), Statesboro GA 2001-2003
Supervised school-aged children; Use soft phones, made appointments, typed memos, and filed employee and member paperwork.