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Customer Service Manager

Location:
Hilliard, OH
Posted:
July 04, 2015

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Resume:

Paul Simpson

**** ******** ***** **.

Hilliard, OH 43026

614-***-****

acqkzj@r.postjobfree.com

OBJECTIVE

Posistion in Inventory Control where 22 years of experience will add value. SUMMARY OF QUALIFICATIONS

h Organized, efficient, and precise with strong communication and liaison skills. h Skilled in planning and execution of special projects during time-critical assignments. h Decisive and direct, yet flexible in responding to constantly changing assignments. h Able to coordinate multiple projects and meet deadlines under pressure. h Enthusiastic, creative and willing to assume increased responsibility. h Attention to details and strong follow through.

SPECIAL SKILLS

h Language: Some Spanish.

h Computer: Taleo Business Edition, Accurate Background, Wis Vehicle Motor Record, (WIS VMR), WIS Scheduling Environment (WISE), Wisdom Client Version, WIS Intranet, Ultipro, Citrix, Computer Based Training

(CBT), Cisco VPN, Rational Build Forge Scheduler (RBF), Green Road GPS, Lotus NOtes, MS Office, Word Perfect.

h Certifications: Integrity Management, Safe Driver Training, Sexual Harrassment Prevention, Workers Compensation, Customer Specific Certification (ex: Lowes, JCPenney, JoAnn Fabric & Warehouse, Limited Brands & Warehouse, and other retail stores & warehouses.) h Database development.

RELEVANT SKILLS

Collect, organize and evaluate data and trends to identify opportunities to reduce costs and to improve performance and customer service.

h Collecting and recording statistical and confidential information. h Organization specialist, able to ensure smooth and efficient flow of functions. h Progressive experience in office management, scheduling and support services, data analysis, and research collection.

h Working closely with the Operations team, and with individual sites to identify improvements to drive efficiency productivity and customer satisfaction scores.

h Coordinate with Clients and responsible for conducting daily physical inventories. h Analyze, recommend and execute enhancements to inventory stocking schemes, fulfillment process flows and optimization opportunities.

h Responsible for new partner inventory set up and processes. Assigns work and monitor productivity to ensure high standards of quality, accuracy, housekeeping, merchandise damageminimization and safety. h Works to maintain high level of associate morale and recognition. Maintains a working knowledge and complies with all company policies and procedures.

h Customer Service: Extremely sociable and able to put visitors at ease. Excellent verbal and written communication and highly skilled at solving customer relation problems. EDUCATION

Glendale Community College, Glendale, CA 1990

A.S., Computer Programming

The University of Toledo, Toledo, OH 1993

B.S., Computer Information Systems

Individualized program with emphasis on Computer Information Systems & Marketing Management RELEVANT PROFESSIONAL EXPERIENCE

WIS International, Columbus, ohio 1997 to Present

Area Manager

As Area Manager I maintain the overall team, including associates and managers in conjunction with other clients assigned to their office. I also ensure the overall accurate and efficient operation of inventory counts through recruitment, training, scheduling and supervision of the team while delivering a high level of customer service. h Customer service award for Family Dollar, Kmart, JoAnss Fabrics, Dollar General, Dollar Tree, JCPenney and Bath and Body Works.

h I have maintained a net profit of 24% and better for the past 12 years FOOTACTION USA, Chicago, IL 1993 to 1997

General Manager

Ensured the general operations of the store by staffing, producing sales gains, training and promoting store employees. Prevention of shrinkage, consistent and accurate planogram changes according to shoe launches such as the Jordans.

h During first six months with FOOTACTION USA was promoted to Store Manager. h Was Salesman of the year in 1995 and again in 1996. Promoted to General Manager in 1996 and later that year was promoted to GM District Trainer.



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