Customer Service Sales

Eloiza S. Birch

**** *********** ** *** **, Orlando, FL 32811

Phone: 609-***-****/ 321-***-****

E-mail: ********@*****.***

Education Rutgers University, Camden, NJ

B.A., Marketing; Minor: Psychology, 2005

Skills

Computer: Microsoft Office (Word, Excel, and PowerPoint)

Other: Ability to perform in fast-paced and demanding environment, self-starter, team player, problem solver, multi-tasking skills. Excellent sales, interpersonal, organizational, communication, customer service skills

Work Experience

Karz & Karz Inc

Title Clerk/Sales - Orlando, FL 07/2011-Present

Verify all documents are signed and completed properly

Properly store and maintain customer documents

Prepare and submit documents to the DMV in a timely manner

Gather customer information to process applications and run credit checks

Answer phones in a professional and courteous manner and transfer calls to proper department

Engage with customers and respond to their questions regarding available vehicles

Perform customer interview and evaluation to best match customer with available vehicles

Present vehicle and review external and internal features - Customize presentation of vehicle information based on customer interests and projected use of vehicle

Perform follow-up communication with new and potential customers before and after the sale

Work in a sales/team driven environment to ensure monthly sales goals were met individually and as a store

Rent-A-Center (RAC)

Assistant Manager - Winter Garden, FL 01/2013-02/2014

Generate sales from new and current customers by promoting sales and/or following up on existing customers using various programs provided by the company

Performed basic accounting and budgeting

Performed thorough evaluation of documentation required by lending institution for financing of merchandise

Provided customer service on a daily basis assisted with and resolved customer concerns

Conducted weekly store inventory by scanning products in the showroom and stock room

Communicated price changes and replaced store signage as needed

Maintained customer accounts and ensured customers paid balances in a timely manner

Replenished supplies and inventory for the store

Prepared and maintained the RAC showroom daily for presentation of merchandise

Enterprise-Rent-A-Car

Assistant Manager/Management Assistant - Philadelphia, PA/Orlando, FL 06/2007-06/2011

Managed Service Agents, branch drivers and management trainees, by delegating responsibilities, empowering associates to make decisions and by inspiring vision

Developed negotiations skills in trading of vehicles between branches based on customer demands/needs.

Supervised and assisted staff personnel by receiving phone calls, renting cars, checking-in and inspecting vehicles, preparing vehicles for rental, transporting customers to and from the rental location and coaching counter personnel on sales techniques.

Coordinated and monitored staff scheduling at the rental location

Performed Business-to-Business (B2B) marketing and obtained new business while maintaining current business relationships

Prepared and analyzed various reports, such as Daily Business and Per Unit Analysis Reports for sales and cost forecasting; provided recommendations on improving numbers

Maximized sales by understanding various sales techniques and solid product knowledge of our business as well as the competitors

Monitored and reviewed fleet inventory and maintenance records; coordinated the transfer or repair of vehicles

Received and responded to customer and employee relations issues or problems

Proficient in Enterprise software to create and modify reservations, investigate vehicle availability, review General & Administrative branch expense to identify areas of cost savings, and to perform benchmark analyses against other branches for cost and sales trends.

Avalon Carpet Tile & Flooring 11/2003- 06/2007

Administrative Assistant- Burlington, NJ

Assisted store manager with meeting agendas, preparation of monthly store schedule, memos, letters and other administrative tasks as assigned.

Processed credit card applications for customers.

Daily reconciliation of cash, checks, and credit card receipts, including preparation of reconciliation reports forwarded to accounting.

Ordered and maintained supplies, completed daily invoicing, received goods upon delivery from outside vendors.

Sent customers invoices and/or receipts and processed over-the-counter sales and returns as necessary.

Awards and Recognition

Enterprise awards:

Recognized by the area manager and Regional Vice President for vastly improving the 4 core areas of Enterprise and a very short period of time; Customer service, employee development/retention, Fleet growth and profitability

Best of the Best Awards Dinner; Power Cup 12/09 (Branch produced Highest ESQI & Overall profit for the area out of 7 offices)

Best of the Best Awards Dinner; ESQI Cup 07/09 (Highest customer service ranking in the area out of 7 offices)

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