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Customer Service Sales

Location:
San Francisco, CA
Posted:
July 03, 2015

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Resume:

KUNAL ARORA

*** ****** ****** ******

Brampton, ON L6X 0L4

647-***-****

acqkqx@r.postjobfree.com

OBJECTIVE

To obtain a position that will enable me to use my strong organization skills, educational background with focus on learning new skills and ability to work well with people

PROGRAM APPLICATIONS

Auto CAD, Solid Works, PRO-E & Unigraphics

MS Office, MS Word & Excel

PLC wiring & functioning

Quality Assurance & Training

Customer Service & Sales

EDUCATION

Georgian College Graduated in December 2008

Mechanical Engineering Technology Barrie, ON

Automotive Manufacturing (Co-op) Program

Graduated with Honor’s Dean’s List

Key courses: Engineering Graphics, CAD – Mechanical, Chemistry, Gauge Fixture and Tool Design, CAD 3D Solids Modeling, Unigraphics, Thermodynamics, Blueprint Reading, Automation Robot and Comp Integrated Manufacturing

ACHIEVEMENTS

Operational training in programming the Nachi and Fanuc robots, building the robot cage and fabricating a safe wiring system for Programmable Logic Controller (PLC)

Four months of troubleshooting training in analyzing and documenting the maintenance system, diagnosing strategies for reducing assembly time and assessing safety at Honda of Canada Manufacturing independently

Designed an axle removal tool for Johnston Equipment, equipped to remove axle from the steer tire of EASi Pacer Lift Truck

Solved problems in a high mass production environment at F & P Manufacturing, while performing rotating shifts

Experience with Lathe and Milling Machines at Allied Nippon Limited, Ghaziabad, India

Practical hands on skills from Active Green and Ross and Johnston Equipment

Highest Sales in a month at Gemma Communications

Acknowledged for 49 disability cases filed, highest number by any Previous Approval case representative at National Benefit Authority

Awarded for registering the most customers on paper free billing at Shaw Communications

EXPERIENCE

KTH Shelburne Manufacturing September 2014 - Current

Quality Department – Dimensional Group Associate Shelburne, ON

Comp data reviews (identify change points and set improvement plans)

Ensure adherence to Safety, Quality, Total Production Management (TPM) & General Policies

Data trend analysis (identifies change points and set improvement plan)

Accuracy concern root cause analysis

HTR/KTR investigation, root cause determination and countermeasure

Daily report to management on progress of HTR status

Child part accuracy investigation

KTR/die modification request for child part accuracy concerns.

Jig adjustment, confirmation and layout support.

Problem tracking chart development and follow up

IPP tag issuing for accuracy improvement items and tracking

New Model Child Part, Equipment, and Completed Parts Accuracy development

Process verification of equipment and parts

Line calls for issues relating to the accuracy of the parts, comps and equipment

Toyota Motor Manufacturing Canada December 2013 – September 2014

Production Associate – Weld Suspensions Cambridge, ON

Performing Tac and Mig weld operations

Check weld quality and operating weld robots

Stocking the parts for Lexus and Corolla Models

Label pallets and ensure accuracy before shipping

Karmax Magna Heavy Stamping August 2013 – November 2013

Production Associate Member Milton, ON

Racking stamped parts for shipment

Performing automated welded parts

Inspecting the quality of the automotive parts

Print tags and ensure safety procedures are followed

R & M Trading Company August 2012 – June 2013

Sales Manager Amritsar, Punjab, India

Managing sales of dry dates wholesale

Maintaining relationship with other trading companies

Increasing sales and strategizing new promotions

Manage finance and international shipments of almonds

T.K Rubber Industries Private Ltd November 2012 – April 2013

Mechanical Technologist Amritsar, Punjab, India

Inspecting the quality of rubber rollers manufactured

Ensuring the health and safety for all the workers

Building cordial relationships with paper and textile industry

Enhancing sheet quality and increasing productivity

Global Opportunities August 2012 – October 2012

IELTS Trainer (Part Time) Amritsar, Punjab, India

Teaching students to attain English Proficiency

Performed speaking, writing, reading and listening training

Building confidence and managing group of students

Improving communication skills and instilling knowledge

Shaw Cable November 2011- May 2012

Customer Service Representative Lead Role Mississauga, ON

Provide customer service and troubleshooting assistance

Building relationship with clients and achieving sales targets

Activate new equipment and provide technical support

Responsible for resolving billing issues and answering general programming inquiries

National Benefit Authority November 2010 - November 2011

Benefits Specialist/Trainer Toronto, ON

Provide excellent customer service to disabled Canadians

Responsible for assisting clients to get approved for Disability Tax Credit

Reviewed client documents and checked eligibility criteria for clients

Ensure clients receive the maximum benefit amount for the disability

Bell Technical Solutions May 2011 – August 2011

Field Technician Brampton, ON

Performed cabling and electrical wiring duties

Provided service and resolved issues for smooth functioning of Bell cable services

Technical troubleshooting

Performing installation irrespective of weather or height complexities

Johnston Equipment September 2010 - November 2011

Field Technologist (Trainee Part Time) Mississauga, ON

Performed field work with a road technician

Responsible for resolving technical issues with lift trucks

Performed scheduled maintenance and service

Aditya Birla Minacs September 2010 - November 2010

Floor Walker Etobicoke, ON

Customer service and problem solving

Managed sales reports and customer satisfaction

Resolved customer related invoice or service related issues

Gemma Communications April 2009 - July 2010

Team Leader Sales Team North York, ON

Provided support to the sales team, ensuring all service objectives were met

Experience with ICM, E-forms, Oasys and Credit Evaluation

Sales experience in cable, cell phone, home phone and mobile services

Assisting new members to integrate in the sales and customer service roles

Active Green and Ross January 2009 – April 2009

Mechanical Technologist (Trainee) Etobicoke, ON

Demonstrated problem solving and decision making skills

Maintained updated job lists with respect to time and parts used, to ensure accurate billing

Performed oil changes and tire alignments and quality maintenance

Allied Nippon Limited May 2007 – September 2007

Technologist (Co-op Student) Ghaziabad, UP, India

Responsible for presenting health and safety awareness

Managed a project for increasing productivity

Performed quality checks in lathe and milling machines

F &P Manufacturing September 2006 - December 2006

Quality Associate (Co-op Student) Tottenham, ON

Active participation in Kaizen Awards

Worked in stamping, welding and paint departments

Adhered to Health and Safety policies and procedures

Assisted with other tasks as required

Honda of Canada Manufacturing December 2005 - April 2006

Safety Analyst (Co-op Student) Alliston, ON

Performed quality checks in the paint department

Suggestions about safety and waste reduction

Performed projects for quality improvements

Provided ideas for applying lean manufacturing

ATTRIBUTES

Excellent interpersonal and communication skill

Strong work ethic with a positive attitude

Proven team leadership and supervisory skills

Enthusiastic and committed to professional growth

INTERESTS

Active participant of the indoor Soccer League at Downsview Park

Active member of Barrie Simcoe Cricket League

Peer tutoring at Georgian College



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