Customer Service Representative

CONTACT INFORMATION

NAME: STEFANY LOPERA VARGAS

ADDRESS: ***** ** *** ** / ***** FL / 33186

PHONE NUMBER: 786-***-****.

EMAIL: *****************@*****.***

EDUCATION

COLLEGE: Institute Richard Antonio (Elementary school)

Bogota, Colombia

1999-2004.

HIGH SCHOOL: Institution Educative Simon Bolivar

Bogota Colombia

2005 -2010.

COURSEWORK: SENA Colombia (National Learning Service)

1.CUSTOMER SERVICE THROUGH TELEPHONE COMUNICATION.

Bogota, Colombia

April 2013.

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2.SUPPORT FOR BASIC SERVICE DELIVERY IN CALL AND CONTACT CENTER.

Bogota, Colombia

August 2013.

COMPUTER: SENA Colombia (National Learning Service)

1.USE BASIC OFFICE TOOLS AND WINDOWS WORD PROCESSOR TO ELABORATION OF WRITTEN DOCUMENTS.

Bogota, Colombia

September 2011.

2.EDIT AND PRODUCE TEXT USING MICROSOFT WORD.

Bogota, Colombia

December 2011.

3.DEVELOP STRATEGIES FOR COLLABORATIVE WORK THROUGH THE GOOGLE TOOLS.

Bogota, Colombia

December 2011.

LANGUAGE: COLOMBIAN LEARNING INSTITUTE INCAP

1.CERTIFICATE OF ACADEMIC KNOWLEDGE IN ENGLISH, LEVELS A1, A2, B1, B2.

Bogota, Colombia

February 2011 – December 2012.

EXPERIENCE

NOCTURNAL STUDIO PIERCING AND TATTO.

6th Av 20 st – 25 south. Shopping center “July 20”, Bogota Colombia.

June 2010 – December 2011.

SALESWOMAN

-Responsible for sales, fingering and handling on orders of biosecurity elements and jewelry. (Familiar business).

COLOMBIAN LEARNING INSTITUTE INCAP.

Caracas Avenue 63rd st- 66. Chapinero Regional, Bogota Colombia.

July 2012- December 2012.

LABORATORY ASSISTANT INSTRUCTOR ENGLISH (to pay half scholarship)

-In charge of filling attendance’s formats of students.

-Guide, inform, help and address the concerns of students in their educational process in the English’s area.

-Review the results of the workshops completed by students and correct it if was necessary.

CONVERGYS CUSTOMER MANAGEMENT COLOMBIA S.A.S

93rd st 11th av – 11. Chico, Bogota Colombia.

February 2013 – January 2014.

CUSTOMER SALES AND SERVICE REPRESENTATIVE FOR AT&T.

-Providing customer service through telephone communication, recommendation and sale of products and intangible services from AT&T.

ALLUS COLOMBIA BPO CENTER.

Transv 93rd 51st – 98 Business Center Puerta del sol Engativa, Bogota Colombia.

February 2014 – April 2014 / May 2014 – June 2014.

CUSTOMER SERVICE REPRESENTATIVE FOR FAMISANAR COMPANY PROMOTING HEALTH. (February 2014 – April 2014)

-Customer service, answer questions and concerns about the health system and related processes.

REPRESENTATIVE FOR COMPLAINTS, REQUEST AND SUGGESTIONS. (April 2014 – June 2014)

-Handling complaints, request and suggestions regarding their health system.

INTERAMERICAN LANGUAGES S.A.S

106th st 18th av – 34, North Chico (academic branch) / 107th st 19th ave – 23, saint Patrick (Administrative branch)

August 2014 – September 2014 / September 2014 – May 2015.

ACADEMIC RECEPTIONIST. (August 2014 – September 2014)

-Answer the phone, attention to students resolving concerns, programming classes and secretarial work.

ADMINISTRATIVE ASSISTANT. ( September 2014 – May 2015)

-Register in the system the payments received on academic branches, apply discounts on fees, submit report of payments, invoices and monthly closings of the area of collection and portfolio.

-Receive and fulfill orders by the administrative director.

Contact this candidate