Service Management
Resume:
Parubrub,Christian B.
*** ***. ****** **** ******** Pasig City
*****************@*****.***
Objective: To work in a competitive company that will develop my skill, knowledge, personality, and gain experiences for my personal use and for the company’s advancement.
Educational Background:
Tertiary : Bachelor of Science in Electronics and Communication Engineering
(BSECE, 2007-2012)
Rizal Technological University, Boni Avenue Mandaluyong City
Secondary : San Joaquin-Kalawaan High School (2003-2007)
Brgy. San Joaquin Pasig City
Working Experience:
Company Name: Philippine Long Distance Company (July 23, 2012 up to Present)
Agency Name: Pointman Placement Specialists (367-7659)
Position: Project Plant Management Assistant – Assistant (OPS Database Support Assistant)
Responsibilities:
Managed the Exchange Plant Database in the computerized Plant Management System for the service order provisioning process by interpreting, validating, and/or administering the corrections required for the creation and/or deletion of Plant Facilities (Inside and Outside) and SAM (Service Area Master – Addresses) data.
Responsible to keep accurate records of circuit design for (repair, broken circuit, change facilities and migration -Legacy, NGN-UT, NGN-Huawei, Fiber).
Give assist correlated with plant cable facilities, service order, address serviceability and circuit design issues in immediate response thru emailing process.
To ensure appropriate and effective communication with contractor, installer, repairman, sales, business office to give assist for their repair/connect/address verification (SAM or CID), facility assignment and give proper coordination if to other work group if necessary.
Customer Installation of Service Order Management (CISOM)
Responsibilities:
Switch activator of New Install Service (NGN-UT and NGN-Huawei Switch)
Cancellation of service order and deactivation of service from switch.
Access Features activator (local, NDD, IDD, vibe, operator and special features like call forwarding, caller ID, call waiting, three party call and speed dialing)
Treatment and after sales of service order (suspend, resume, delete, etc.)
Bilis – Kabit transfer of Cable and Central Office Facilities.
System Used:
For NGN- Huawei and NGN-UT Starcom Switch
UMS (U Sys Management System) – used to activate Huawei voice lines.
BMS – U200+FTTH – system used for the configuration of Huawei data.
mBOSS (management business operations support system)
-System used for the activation of UT voice lines.
NETMAN4K (network management system)
-System used for the configuration of DSL or UT DSL.
SPS UI (service provisioning system)
-PLDT DTS (Direct to Switch) processing.
-Caters to the PLDT NGN, IPDSLAM and FTTX DSL provisioning. It enables the internal users to monitor online and DTS transactions in different network elements.
Company Name: Globe Telecom Company (July 4, 2011 – October 22, 2011)
Position: On the Job Trainee
Responsibilities:
Drive Testing using Agilent
Post Processing using Aircom Enterprise Suite
Broadband Testing using Browse Meter
Service Desk
Trainings Attended:
On the Job Training at Globe Telecom July 4, 2011 to October 22, 2011
Clarity Training July 23,2012 to July 31,2012
Skills/Personality:
Proficient in using Microsoft Office (Word, Excel, Outlook and PowerPoint)
Computer Hardware (Basic troubleshooting, basic repair/upgrade, maintenance.)
Computer Software (Formatting, installation and software updating.
Proficient in Management system (Clarity, Kenan, PPGIS, NMS)
Fast Learner
Pleasant - nice person for others to talk to and be with.
Helpful – enjoy helping people solve their problems.
Trustworthy – can be trusted to get the job done, to look after things or keep secrets that are very important to other people.
Efficient – perform tasks in the fastest and simplest ways that they can be done.
Take Instructions – follow instructions well, ask questions when I do not fully understand instructions.
Flexible – can carry out many different responsibilities, sometimes with very little advanced notice.
Time Management / Punctual – plan my time so that I don't forget to do things, I’m almost always on time, and I know how to prioritize and give myself enough time to do the things that I need to do.
Character References:
Name: Mr. Luis C. Maglanoc
Position: Staff Assistant
Contact No.: 353-23-84 (**********@****.***.**)
Name: Mr. Edwin N. Loterte
Position: Plant Management Supervisor
Contact No.: 531-1400 / 584-9800 (*********@****.***.**)
Name: Ms. Restrivera, Enriqueta B.
Position: Team Leader (CISOM)
Contact No.: 743-2122 (************@****.***.**)
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
Parubrub, Christian B.
Applicant’s Signature
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