Customer Service Representative

ED CRIS D. ESCOBIA

San Juan Street, Bacolod City

Negros Occidental

Contact # 091********

Email: *************@*****.***

Career Objective:

To obtain a Customer service representative position in your company and apply my knowledge in information technology and customer service skills by providing information about the services, and resolving problems related to the concerns and needs of the clients.

Highlights and Qualifications:

Effective communicator, attentive listener, patient and diplomatic

Sincerely enjoy working with people, in person and over the phone

Can handle clients by providing information about the services and resolving problems related to networks, computer hardware and software problems.

Fast learner, can handle stress and can easily adapt to the environment

Efficient to work in teams and ready to work under pressure

Build rapports to clients by clarifying and managing conversational flow

Good sense of humor

Technical Skills:

Computer and Printer Troubleshooting

Network Troubleshooting

Computer Hardware and System Assembly

Operating System and Software Skills:

Software Configuration and Installation

Proficient in Office Applications (Word, Excel, PowerPoint)

Operating System Knowledge and Installation (Windows XP, Vista, 7, 8)

Educational Background:

College

Carlos Hilado Memorial State College - Binalbagan, (2015)

Bachelor of Science in Information Technology

Dean List’s 2012-2013, 2013-2014, 2014-2015

High School

Dr. V.F.G.M.N.H.S - Cadiz City, (2010)

Elementary

Cadiz East Elementary School II - Cadiz City, (2006)

Achievements/Projects

Picture Quiz Mobile Game using Android (2015) - Team Leader/Programmer

Ceres Bus Ticketing System using Android (2014) - Programmer

1st Runner up – Western Visayas Robotics Competition (2013) - Team Member

Binalbagan Information System using Java (2013) - Team Leader/Programmer

Practicum:

MF Computer Solution – JTL bldg., B.S. Aquino Drive, Bacolod City (2014)

Work Description:

Handle clients to fix and troubleshoot printer, scanner and computer related hardware and software problems.

Install CISS to printer and refill ink cartridges.

Character Reference:

Mr. Romeo Tanate Jr. CpE, MIT

Chairperson, Dept. of Information Technology

Carlos Hilado Memorial State College, Binalbagan

Mr. Joe Marie Dormido CpE

IT Instructor

Carlos Hilado Memorial State College, Binalbagan

Mr. Andrian Rellosa

Printer Technician

MF Computer Solution, Bacolod City

Contact this candidate