Network/Systems Engineer

Normand A. Champagne

*** ****** *****, *******, *** HAMPSHIRE 03220

603-***-**** **********@*****.***

Network/Systems Engineer

Highly skilled and experienced Network/System Engineer Professional with extensive knowledge maintaining large Exchange system to support a corporate environment. Effectively utilizes technology to achieve strategic and tactical business objectives. Technical and financial backgrounds to ensure solutions have an appropriate technology and process balance. Motivated self-starter with the ability to organize, communicate, program and perform in a competitive fast paced corporate environment. Projects given are done on time and within the allowed budget. Able to keep an Exchange environment up-time to 99% or better. Excellent working knowledge of PowerShell.

Experience Highlights

Customer/Client Service and Support

Training and Knowledge Management

Effective Technical Skills

Works Collaboratively/Meets Business Needs

Expert Problem Solving/Analyst

Maintained/Support Server Hardware Systems

Project Leadership/Management

Developed Scripts to Monitor Systems

Professional Experience

Measured Progress, Dover, NH October 2012 – January 2014

Senior Exchange Administrator

Senior Exchange Administrator responsible for maintaining the corporate exchange environment and spam/anti-virus scanning software of the mail system.

Accomplishments:

Project lead/engineer for the migration of their in house Microsoft Exchange 2007 environment to a hosted Microsoft Exchange 2010 environment.

Worked with the hosting provider staff to ensure the new server was configured per the requirement of Measured Progress.

Performed testing of email flow, OWA, Active-Sync and Auto-Discover to make sure the environment worked as expected in the mixed 2007/2010 environment.

Performed the migration of Public/System Folders and over 1000 mailboxes to the hosted environment.

Decommissioned the Exchange 2007 servers as they were no longer needed, ensuring there were no problems caused by the removal of the server.

Maintaining 10 Exchange servers and 1 external CAS servers at the corporate office.

Maintaining 1 additional server installed at a remote location.

Working knowledge of PowerShell, having written over 300 scripts to help with anything from the setup of new employees to scripts to help maintain/monitor the Exchange 2007 environment and gathering needed information from an Active Directory

Designed the environment needed for Exchange 2010 in preparation of migration of our exchange 2007 environment to 2010

Responsible to generate scripts to help monitor the health of our Active Directory environment.

Responsible for GFI Mail Essentials. Ensuring that updates are downloaded and applied. Releasing emails incorrectly caught by the spam filter. Maintain the black/white list and the anti-phishing filters.

Responsible for maintaining ORF anti-spam.

Responsible for GFI Mail Security. Ensuring that anti-virus updates are downloaded and applied. Monitor the quarantine to ensure no legitimate emails are caught. Maintain the content/attachment filters we have applied.

Kronos, Inc., Chelmsford, MA 1997 – June 2012

Senior Exchange Administrator/Network Engineer

Senior Exchange Administrator responsible for maintaining the worldwide exchange environment. Assisted support group for the core network router/switch group and active directory.

Accomplishments:

Maintaining hardware found in our corporate office included 4 clustered Exchange servers, 3 active and one passive, 2 HUB/CAS servers and 3 external CAS servers.

Maintaining 7 additional servers installed at remote locations worldwide.

Working knowledge of PowerShell, having written over 200 scripts to help with anything from the setup of new employees to scripts to help maintain/monitor the Exchange 2007 environment and gathering needed information from an Active Directory

Studying Exchange 2010 in preparation of migration of our exchange 2007 environment to 2010

Responsible to generate scripts to help monitor the health of our Active Directory environment.

Project manager/engineer for the migration from Exchange 2003 to Exchange 2007 worldwide of 6000 mailboxes. Responsible for over 25 exchange 2003 servers, ensuring daily backups were complete, mail was flowing as expected, to performing full server restores and/or mailbox restores.

Planning/designing a migration from Office Communication Server 2007 to Lync 2010. This includes the process we would need to have both environments working at the same time as we migrate users from one to the other.

Responsible for second/third level support for the company help desk, supporting Windows 7, XP and Windows 2003/2008, along with Microsoft Office, Internet Explorer, DFS/FRS, Windows load balancing, DNS, DHCP and WINS servers.

Support the maintenance for our Active Directory environment, going from a single domain model, to a model with several child domains and migrating back to a flat single domain model.

Have built domain controllers and also decommissioned them. In this process, there were times where the FSMO role need moving and moved them to newer DC’s.

Setup Sites & Services to make sure people were authenticated to a local DC and not a remote DC.

Worked with vendors to ensure their product could authenticate to AD using LDAP.

Support maintaining all Cisco/Juniper switches/routers on the network, including IOS/Junos upgrades, maintaining the network inventory and ensuring maintenance contacts are up to date. The Cisco equipment can range from a 2960 up to 6513’s and routers from a 1700 to a 7404.

Familiar with Juniper Netscreens and Juniper ex4200 switches setup in a virtual chassis.

Have a working knowledge of TCP/IP, routing protocols, WAN, VPN and IP-Sec tunnels.

Project manager/engineer for the migration from Exchange 5.5 to Exchange 2003 worldwide of 4500 mailboxes. Responsible for over 17 exchange 5.5 servers, ensuring daily backups were complete, mail was flowing as expected, to performing full server restores and/or mailbox restores.

Interlink Business Solutions, Inc., Wilmington MA 1997

Network Administrator

Supported the office staff as the help desk person. Maintained the training rooms to ensure systems were ready for classes. Performed network/server builds for external customers.

Accomplishments:

Responsible for maintaining Interlinks network and to ensure seamless operation of the Internet connectivity.

Responsibilities also included the design and building of servers found in the office environment including, Windows NT 4.0, Exchange 5.0, Internet Information Server and Microsoft Proxy Server.

Design and build servers to suite customers’ needs and travelled to client sites to install servers and ensure proper operation.

Supported various customer technical needs including installing updated software to diagnose software or hardware problems and resolve issues in a timely and cost effective manner.

Catapult Software Training, Waltham, MA 1994 - 1997

P.C. Technician

Accountable for classroom set-up/functional for training classes. Supported office staff as part of the internal help desk. Responsible to report to the corporate office any needs/problems with the branch office.

Accomplishments:

Responsible for maintaining classroom computers, ensuring proper software installation and repair along with providing on call technical assistance support.

Responsible for maintaining computer hardware for classes that were held on-site including maintaining the network file servers, office computers and associated hardware.

Duties also included starting new users on the LAN and setting up any new equipment that the office staff may need that is associated with the network including installing net cards, installing the Novell software for the net cards and installing the software the user requires.

Performed teaching of new users to inaugurate them to the MS-Mail network, Intel Faxability fax software and to provide software support to the office including MS Office 4.2, Windows 3.1, Windows 95 and Office for Windows95.

Responsible for the equipment delivered to offsite locations verifying that all equipment was properly maintained and saw to it that any new software was installed and working correctly.

Prepared any new equipment that was to be used for off-site training for delivery and correct any problems that came up at the site.

Responsible to upgrade file servers to meet the increasing demand for drive space and the amount of users able to login simultaneously and build Windows NT servers when they were needed (ver 3.51 & 4.0).

Responsibilities also included setting up several Microsoft Exchange servers used for training and office use. Expertly familiar with software produced by various companies (Borland, Lotus, WordPerfect and Microsoft).

EDUCATION / CERTIFICATIONS

New Hampshire Vocational Technical College, Nashua NH

Associates Degree – Applied Sciences

Boston University – Certificate in P.C. Services & Support

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