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Customer Service Training

Location:
Santee, CA
Posted:
July 01, 2015

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Resume:

MONIQUE GIANCASPERO

*** ****** ****** ***. *

Encinitas, CA 92024

214-***-****

acqjmv@r.postjobfree.com

CAREER PROFILE

Multi-cultural, multi-lingual Business Development Specialist with a broad range of skills and training. A motivated and dedicated strategist, possessing communication and interpersonal skills that easily build and maintain lasting and meaningful business relationships. Fluent in English, Spanish, Portuguese and Italian; also possessing a working knowledge of various computer applications including Microsoft Office, Adobe Photoshop and SAP.

AREAS OF STRENGTH AND EXPERTISE

Business Development

Process Implementation

Marketing

Training

Strategic Planning & Analysis

Project Management

PROFESSIONAL EXPERIENCE

Harcourts JADE Properties, Encinitas, California Office Manager Oct 2014 to Present

Provide accurate administration of all contracts and paperwork generated at Office level by following standardize company procedures and handle large amounts of data.

Manage, handle, contract and organize all events inside and outside of the Office. Accurately manage all social media information, create and follow up on all the marketing material (brochures, postcards, business cards, flyers)

Manage and handle all incoming and outgoing communication and newsletters.

Resourcing of candidates and appropriately advertising for and recruiting Realtors.

Infinity SRL, Rome, Italy Corporate Trainer in Brazil, Angola, Portugal, Italy and United States 2013 to 2014

Lead trainer for clients in the Energy, Oil and Gas, Automotive, Industrial Production, Consumer, Pharmaceutical, Information Technology and Service Industries.

Facilitate training in English, Italian, Spanish and Portuguese through being adaptable to the needs of clients from many diverse backgrounds, also developing offers in the commercial field and promotion of training.

Plan and execute the development phases for managerial and corporate training in the areas of learning development, individual coaching and organizational development.

Blastness, Rome, Italy Business Consultant 2012 to 2013

Business development, market research and analysis and prospect clients via hotels and booking sites.

Provided customer service and support to clients to provide solution for the available services.

Channel management and internal system analysis for effective reservations.

Created and delivered informative presentations for clients and responsibility for social media promotion.

Soft Strategy S.P.A., Sao Paolo and Rio de Janeiro, Brazil Business Consultant 2011 to 2012

Provided Service Management Support and Logistics to a broad range of clients by analyzing and mapping the logistic chain supply and warehouse using SAP, RADAR, Phoenix and P2B.

Analyzed the transport processes to improve the inflow and outflow of merchandise and products.

Provided business analysis, research and development of best practices for costing the various necessities of the organization to reduce costs where possible.

Finmeccanica, Rome, Italy Business Strategist and Analyst 2009 to 2011

Business planning and coordination at various levels of the organization to plan, develop, and implement strategies for growth over a ten-year period.

Created and presented research material and data on potential growth markets.

Strategically planned a global market growth strategy through analysis, positioning, and creating presentations for potential new markets where opportunities existed.

EDUCATION AND TRAINING

Master of Arts, European Politics, Luiss Guido Carli, Rome, Italy

Thesis: The Prospects of NATO and the European Union

Bachelor of Arts, International Studies, Minor in Spanish, University of North Texas, Denton, Texas



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