Customer Service Representative
Resume:
ANN M. KIRNER
*** *. ******* ***., ******, IL ***06
*****.******@*********.***
CAREER SUMMARY
Friendly, out-going individual with excellent customer service and interpersonal skills. Works well in a fast paced environment with minimal supervision. Possesses a strong work ethic and is an excellent team player. Strong ability to work with a diverse group of people and handle a variety of tasks.
PROFESSIONAL EXPERIENCE
Hobby Lobby, Batavia, IL 2010 - 2015
Cashier/Front End Manager
Managed cashier scheduling to minimize customer wait time
Processed sales and returns
Monitored service levels and ensured that issued were resolved in a timely manner
The Hartford Insurance Group, Aurora, Illinois 1997 - 2010
Customer Service Representative (1999 - 2010)
Received 50 to 200 incoming calls regarding corporate, general liability, property, automobile and worker’s compensation claims and inquiries on a daily basis
Followed company policy and procedures with regards to call quality and content
Accurately input claim information into data entry system
Verified accuracy of claim information and performed follow up as need to complete missing data
Handle general clerical work and miscellaneous inquiries
Tele-Claim Support Clerk (1998 - 1999)
Received and entered all incoming faxes into data entry system
Checked system information for accuracy and incomplete information, etc.
Performed call backs to complete missing information on incoming claims
Managed and maintained entire file system
Mailroom Clerk (1997 - 1998)
Opened and inspected incoming mail
Determined destination of mail to sort by state
Efficiently sorted and shipped mail to appropriate departments nationwide
ANN M. KIRNER
114 N. Fordham Ave., Aurora, IL 60506
*****.******@*********.***
EDUCATION
Aurora Central Catholic High School, Aurora, Illinois
General Studies, Diploma
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