Customer Service Manager

Antoinette Whitfield

***** ****** ***** **. *******, TX 77433 951-***-****

*************@**********.***

Objective: To utilize my knowledge in an office setting while maintain a strong commitment to assisting customers.

Skills

MS Office/Suite/Word Copier

Excel/QuickBooks Multi-Phone Line

Filing System Creative

Customer Service 10 Key calculator

Related Experience

Anchor Tax Service & Bookkeeping- Houston, TX

Office Manager- 11/2014-04/2015

Front desk customer service.

Prepared daily appointments for the tax preparer.

Updated client information into the Drake software.

Ordered supplies for the Anchor staff

Daily log sheets for clients check pick up

Created Anchor Client packets

Served as a liaison for frequent ask questions concerning 2014 tax season.

Municipal District Service- Harris County MUD

Service Clerk- 12/2012-08/2013

Customer Service over the phone and incoming customers at the service desk.

Prepared daily work orders for new customers/disconnected services

Billing

Served has dispatched for afterhours rotating weekends

Handled new service work orders

Accounts Receivable

Champions Children Center/NB4K- Houston, TX

Assistant Director- 07/2007-08/2012

Oversee a staff of nine employees

Answer phones for new prospective parent information.

Participated in recruitment and enrollment activities

Handled the admission process

Billed/Invoiced parents weekly and monthly on tuition fees

Ran Financial reports for the Center Director for monthly billing and expenses

Monthly lessons plans for all age classrooms

Daycare liaison for Minimum Standards & Rules

Customer Service to all incoming visitors and parents

Prepared monthly staff meetings for teaching staff with the Center Director

Overall Training with HR/Payroll benefits for staff employees

Education

Westwood College, Upland CA-Attending Earned 45 credits

Murrieta Valley High School- Murrieta, CA – Graduated 2005

References Available Upon Request

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