Customer Service Manager
Resume:
Roman J Blonarowycz
Wilmington, DE 19803
***********@*******.***
SUMMARY
Self-motivated conscientious professional with diverse and extensive experience in the Food Service, Technology and Customer Service industries. Established reputation for meeting or exceeding company driven goals and initiatives. Instrumental in delivering new and improved opportunities for future industry growth and employee development by implementing programs and best-practices that increase employee talent, professional-development, and advancement.
Extensive Customer Service Experience
Superior Leadership and Motivational Skills
Strong Organizational and Analytical Skills
PROFESSIONAL EXPERIENCE
MANAGEMENT/ADMINISTRATION
Hired, trained, developed, and motivated team to above expectation performance levels
Fill-in as manager for units in absences overseeing all food prep operations; cooking, serving students, inventory, receivables, ins/outs, employee training, disciple and all other aspects of unit manager duties
Provide necessary support by preparing and cooking food as required.
Oversee and coordinate 32 school locations with regard to training and maintaining kitchen equipment, POS Systems, computers and Delaware Board of Health violations.
Assess and account for inventory.
Created and delivered Employee Performance Assessments, Productivity Goals and Year-End Performance Evaluations.
Conducted employee one-on-ones, team meetings and development programs.
Project Management with regard to technology rollouts, design and installation of serving lines, and capital project coordination.
Maintained federal USDA database for 16K+ student reimbursements.
Maintained Accounts Payable and Receivable reports, Cashier end-of-day balancing, quarterly and bi-annual equipment reconciliations, employee travel and expense reports.
Managed 6 direct reports with day-to-day operations of driver responsibilities and fleet services.
Coordinate with 3rd party vendors with regard to equipment needs, repairs, plumbing, hoods, dishwashers, electrical and specialty chemical needs.
Have extensive knowledge of troubleshooting and repairing equipment.
Oversee 190+ secondary reports with regard to training and disciplinary actions as require to ensure maximum operational efficiency..
Train employees in technology and equipment usage.
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LEADERSHIP
Evaluated industry knowledge, personal accountability, and day-to-day operations for maximum efficiency, then coached to desired standards
Negotiated and resolved complex customer servicing issues
Defined, developed, and implemented creative marketing and business building initiatives which resulted in increased sales.
Improved operations and continuous professional growth and development by providing positive and constructive feedback, recognition, industry skill and talent assessments, open communication, and effective change management objectives.
Ensured quality of customer servicing through effective monitoring and observation.
KEY ACCOMPLISHMENTS
Developed and implemented rollout of new POS systems to all 32 locations including new networking.
Revised and implemented phone call out system for student account balances.
Implemented and constructed new serving lines, express lines and grab-and-go lines to increase student participation.
Developed 20+ commercial accounts for Krystynas Polish Bakery
EMPLOYMENT HISTORY
Christina School District-Bear Delaware
Child Nutrition Specialist 2007-2014
Oversee 32 kitchen units with regard to technology, equipment, repairs and day to day operations including supporting the nutrition program.
Unit Manager. 2007-2007
Manage all kitchen operations of school kitchen serving over 500 students.
Technology Support
Provide Technology (help desk) support to 32 locations, project management, imaging computers, install software, printers and peripherals, rebuild computers, resolve end-user software concerns, and other varied duties.
Spherion Atlantic Work LLC Newark, DE 20042005
Technology Support/Deskside
Provide contracted technology support for Christina School District
Krystynas Polish Bakery, Wilmington, DE
Operations manager
Oversee operations of retail/commercial family bakery including, but not limited to, customer relations, route sales, serve as account manager, coordinate food service sales, day-end reconciliation, baking and any other duty required to ensure successful operation of business..
Education
Widener University
Delaware County Community College-Police Academy
Computer Training.com
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