Manager Customer

Jazib Ali Shahid Nawab

Address: Flate # ** Madina Square Building

5TH Floor Baghe Zahra Street

Kharadar Karachi

Mob : +92-344-*******, +92-333*******

Email : ************@*******.***

Career Objective:

To be associated with reputed organization, which offers challenging Responsibilities where I can use my knowledge and experience at maximum, while being resourceful and innovative and flexible, taking up challenging assignments in my work profile, with Confined Skills and the learning attitude, I will contribute to the growth of organization.

Employment History:

1) Ramada Travels Pvt Limited (Non Iata) ( July, 2012 till December 2012 ) International & Domestic

Career Summary with Ramada Travels Pvt Limted:

I started my profession as a “Counter Assistant” but later than I changed my job because Ramada Travels Pvt Limetd is Non Iata Travel Agency,So I apply another travel agency after 06 Months And Then I joined Al Jazeera Tul Arab Travels Iata Company. 2) Al-Jazeera-Tul-Arab Travel (IATA) ( January, 2013 till Date ) International & Domestic

Career Summary with Al-Jazeera-Tul-Arab Travel

I started this job as a “Ticketing Officer” but later than considering my working ability company re- designated me as an “Ticketing Manager”. Just after joining the agency I targeted several clients who are frequent travelers and developed new marketing & sales promotion strategies which helped in increasing the sale of the agency. I am also responsible for developing and maintaining relationships with existing and potential customers. Responsibilities include:

a. Coordination with the clients and give well-informed, appropriate advice about where and when to travel based on their needs.

b. Book Itinerary using GALILEO,ABACUS,WORLD SPAM GDS. c. Full Refund & Half Refund on GDS.

d. Issue Refund Application & Refund Notice on BSP Link. e. Issue Tickets, Reissue,Revalidate & Manual Fare Build on GDS. (ETC) f. Respond to customers' queries on real time basis. g. Collecting and processing payments, advising clients on travel arrangements, e.g. visas and hotels accommodations.

h. Keeping clients up to date with any changes.

i. Dealing with complaints or refunds.

j. Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

k. Ensure customer satisfaction, scheduled and hassle free delivery of our materials at the customer end.

l. I also use CATYLYST SOFTWARE for Making Tickets Invoice, Statement & D.S.R. Academic Credentials:

Certification Degree Institute Year

Bachelors of Commerce (B.Com I-II) Govt Commerce & Ecnomics College

2015 Till

Intermediate Science Sindh Madressah Tul

Islam College

2012

Matriculation Science The Okhai Memon Boys

School

2010

Certification Courses:

i. IATA G.D.S Fares & Ticketing -GALILEO

ii. Basic & Advance GDS (Global Distribution

System) Courses:

Galileo

World span

iii. Basic Ticketing Course At Libra Institute.

iv. Basic & advance Course.

Graphics

Ms Office

Strengths/Skills:

Smart working style with a flexible, positive &

responsible approach

Customer/Client relationship Management

Skills.

Good time management

.

Negotiation & communication skills, both

oral & written.

Always motivated to foster & learn new

methods, techniques & practice through

professional development

Personal Details:

Father Name Shahid Nawab (Late)

Date of Birth 10TH Aug 1994

Marital Status Single

Nationality Pakistani

Religion Islam

Nic Number 35202-1829080-3

Reference to be available upon request.

Computer Skills:

Basic computer and internet skills

Windows installation.

Software installation.

Hardware installation.

MS Office (MS Word, MS Excel, MS Power

Point).

Graphic designing from Skills Development

Council, Pakistan.

Contact this candidate