Profile:

Seeking technical opportunities that utilize my technical skills and experience. Looking for opportunities to grow as a systems engineer and add value to an exceptional organization.

Experience:

Bluehost L1 Terms of Service

Bluehost Inc. – Provo, UT

September 2014 – Current

-Collaborated with admins to resolve server performance issues

-Assisted customers to bring their accounts in compliance with the terms of service

-Employed various skills to identify and instruct in removal of malware in customer's accounts

Bluehost L1 Technical Support

Bluehost Inc. – Provo, UT

September 2013 – September 2014

-Provided technical support via chats and phones for a wide variety of web hosting products

-Employed troubleshooting techniques and advisement for various issues with customers designing web sites

-Sold hosting products to help improve customer’s website performance

Student Assistant

Independent Study – High School Department – Provo, UT

February 2009 – June 2011

-Created and managed Microsoft Access database of students in BYU Independent Study’s High School Programs

-Answered questions and gave direction to students and parents about educational policies, programs, and website navigation

Intern – Project Milestone Manager

Trend Micro – Provo, UT

January 2011 – April 2011

-Learned and relayed technical aspects of security products to fellow teammates

-Directed teammates in forming project milestones and delivering reports according to the scheduled milestones

Education:

Brigham Young University, Provo, UT

-Projected Graduation: August 2015

Skills:

-Comptia A+ Certification

-C++

-Java

-Web Programming experience – HTML/CSS, Javascript

-Experience with Linux/Unix Command Line

-Studying for Network+ certification