Customer Service Representative

EDUCATION

Masters of Business Administration; December 2012

Concentration area: Finance

Honors: Magna Cum Laude

Lakeland College

GPA 3.8

Bachelor of Science; August 2010

Major: Business Administration

Honors: Magna Cum Laude

Marian University

GPA 3.8

WORK EXPERIENCE

US Bank July 2013-present

Portfolio Manager

Monitoring loan performance to ensure that loan quality adheres to guidelines

Managing credit product risk and profitability for a portfolio of credit clients

Assists Relationship Managers in marketing credit to clients

Researches and analyzes pertinent financial statements

Prepares and presents written credit memoranda for credit approval

Fox Valley Open MRI April 2006-June 2013

Assistant Facility Director

Analyze over 500 customer financials per year to forecast future collections

Manage office staff

Coordinate radiologists’ personal and work schedules to provide continuity within office

Approve employee schedules and payroll

Calculate office supply inventory, and arrange distribution through company database

Mactel Telemessaging December 2002- April 2006

Lead Customer Service Representative

Monitored multiline phone system

Supervised overnight operations of confidential information

Managed over 300 companies’ overnight business orders

Conducted error reports to verify efficient information being relayed

Fox Valley Technical College September 2004-May 2005

Market Research Assistant

Verified past alumni information through college database

Surveyed past alumni on current and future career plans and salaries

Evaluated trends, researched competitors, and examined data to project education needs

Burger King August 1998-August 2002

Supervisor

Processed monthly reports, monitoring sales volumes and initiating needed advertisement changes

Determined daily collections, budgeted for future projections

Administered employee scheduling, interviewing, and training

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