Customer Service Sales

G LAVOE JOHNSON

Home: 832-***-****

***********@*****.***

Works efficiently in demanding environments that require focus on improvements and change enhancements. Key Offerings

Manage quantitative and qualitative business models and analysis to support proactive activities & priority projects.

Broad scope of experience encompassing problem resolution, client/vendor, business development, and leadership.

Adept in assessing operational capabilities, creating process improvements; identifying opportunities that increase revenue/profits.

Business & Enterprise Analysis

Planning & Monitoring

Requirements Analysis

Elicitation

Solutions Assessment & Validation

Operational Management

Process Improvement

Risk Mitigation

01/2010 to Current

BEG PUBLISHING & MANAGEMENT CO.

Houston, Texas

Owner/Business Manager

Analyzed organizational structure to defined business needs; developed departments. Assessed viability, stability, profitability of company; optimized budgets, increased sales, while managing profits on general ledger using financial software.

Consulted emerging artists about copyrights, publishing. Obtained publishing deals through contract negotiations. Reviewed validated deliverables for approval to execute. 10/1997 to 02/2010

HEWLETT PACKARD CORPORATION

Houston, Texas

Business Planning Analyst

Increased productivity strategically by 15% in 2009 through various process improvements. Incorporated new business models, methodologies by identifying areas of improvement; streamlined workflow processes within Tech Support, Engineering, Supply Chain. Achieved procedural changes by eliminating shipping expense for return of disposable parts, resulting in estimated >$10 million plus in annual cost savings. Ensured compliance with company policies, procedures; led proactive training initiatives to maximize productivity.

Spearheaded procurementprojects with engineers, discontinuing obsolete parts; validating accuracy of specification development.

Influenced SAP deployment, implemented to satisfy user requirements for business integration and utilization. Mentored, trained, and directed several business planners as subject matter expert; liaison to cross functional teams.

04/1986 to 04/1994

UNITED STATES ARMY

Houston, Texas

Supply Specialist

Managed materials, controlled inventory, verified endorsements for distributions, handled requisitions, while collaborating with various departments to analyze logistic matters. PROFESSIONAL SUMMARY

CORE QUALIFICATIONS

EXPERIENCE

BACHELOR OF ARTS: ARTS MANAGEMENT 2014

Texas Southern University, Houston, Texas

ASSOCIATE OF ARTS: GENERAL STUDIES 2008

Houston Community College, Houston, Texas

Recognized on company website as HP World-Wide Trainer for Winning With Customers, 2004 Recognized for Optimization of quality training materials 2004 Recognized for Ranking #1 for Exceptional Customer Service 1998-2002 Access, Analysis, budgets, contracts, CRM, ERP, financial, flowcharts, functional, general ledger, integration, inventory, logistics, macros, managing, materials, Microsoft Office Suite. Optimization, organizational, pivot tables, planning, presentations, processes, projects, spreadsheets, quality assurance, Quickbooks, sales, SAP, shipping, teamwork, technical, Trainer, training materials, Typing 55wpm, Ten key10,000 kph, workflow, excellent writing abilities, Working Knowledge of SQL, Sharepoint, PeopleSoft, Networking, and Databases. Immense ability to learn software. EDUCATION

PROFESSIONAL AFFILIATIONS

SKILLS

Contact this candidate