Manager Customer Service

STEVEN B. GLOBERMAN

608-***-****: mobile *******@*****.*** www.linkedin.com/stevengloberman/en Eureka, Missouri 63025

PROFESSIONAL SUMMARY

Senior Buyer with excellent organizational skills and extensive experience integrating purchasing, manufacturing, marketing and merchandising operations in a corporate environment. Excels in coordinating and maintaining multiple projects and priorities. Motivated by opportunities to build customer and vendor relationships, product quality, process improvements, profitability, and competitive position in the market. Competencies include:

Price Negotiation

Budget Management

Problem Resolution

Product procurement & distribution

Strategic Sourcing

Collaborating

Supplier / Vendor Relations

Customer Relations

Importing

PROFESSIONAL EXPERIENCE

FAMOUS FOOTWEAR, St Louis, Missouri 1999 – 2015

Famous Footwear, a division of Brown Shoe, is the largest family footwear chain with 1,050+ locations.

Purchasing Manager (2000 – 2015)

Managed vendor and internal customer relations by building and expanding strong business partnerships.

Identified and negotiated best value for $12 million+ budget for Famous Footwear Visual Merchandising, Marketing and CRM print needs, always meeting cost, quality, timing, availability and reliability considerations.

Achieved cost savings of >$15 million in fiscal 2005 through 2014.

Work with internal customers to understand and optimize production specifications and achieve cost savings.

Vetted out major gift card processor and formed partnership with Blackhawk Network to sell Famous Footwear gift cards in over 5,000 grocery chains nationwide. Forecasted to contribute $8 Million in revenue for 2015.

Managed and designed annual sign kit production calendar inclusive for marketing creative, VM, store support and procurement to assure all in-store signage was on time, consistent and within current brand standards.

Assured >200 supply items were available for current, new, relocating, and remodeled stores requisition demands.

Accountable for annual Visual Merchandising budget and forecasting. Created and provided reports to senior management of monthly VM expenditure and future forecasting spend.

Visual Merchandising Administrator (1999 – 2000)

Managed and maintained department production schedule ensuring timelines for projects were efficiently administered and adhered to.

Negotiated cost for all new and reordered Visual Merchandising supply item resulting in a savings in excess of $1 million.

Designed and implemented sign kit production schedule processes that resulted in a 25% reduction in the amount of time for signage to reach retail stores.

OSHKOSH B'GOSH, INC., Oshkosh, Wisconsin 1996 – 1998

Manufacturing leader in the apparel industry with commitment to producing durable, styled clothes.

Import Sourcing Manager

Responsible for collaborating with factories, agents, and mills to develop, replicate, and cost fabric required for garment production. Directed the distribution of costing packages to quality-approved factories and agents. Managed the approval process of all garment sundry, fabric color and garment artwork. Assured proto samples are produced to specifications to ensure on-time delivery of samples and bulk orders. Hired, managed the training and workflow of an import assistant. Administered training for new associates on the import sourcing team.

Negotiated prices within corporate margin objectives, and maintained accurate costing database.

Assigned to problem resolution while responding to all daily correspondence from agents, factories, and mills regarding development, costing, and future placement of product; resolved issues within 24 hours.

Ensured adherence to product development time and action calendar by leading the coordination of merchandising department, artists and import sourcing teams.

Served as sundry and trim liaison between import sourcing, trim suppliers and agents/factories. Negotiated all pricing and resolved pending issues within 24 hours.

KIDS MART, INC., City of Industry, California 1986 – 1996

450 Store Chain of children's apparel, accessories and toys, a former division of the Woolworth Corp, sold 1995).

Visual Merchandising Manager (1994 – 1996)

Managed the design, negotiation and ordering of all in-store signs and POP displays. Managed and coordinated the stores planning calendar with the in-store signage with the merchandise flow for all promotional events. Outlined sequence of events and weekly promotional bulletins.

Regularly interacted with senior management and buyers securing and interpreting information for development of store visual merchandising guidelines.

Published merchandise guidelines inclusive of all pertinent information for a specific timeframes.

Created theme, concept, and visual displays for company meetings and store operational issues.

Buyer, Boys 8 – l4 (1992 - 1993)

(Volume $35 Million)

Managed administrative support staff of three. Established annual departmental goals to achieve gross margin and sales and purchase plans

Developed quarterly category plan and item intensification plans.

Responded in a timely manner to hot items in order to achieve sales goals.

Aggressively searched out off-price deals, potential vendors, items, and opportunities.

Traveled extensively in domestic and overseas markets to secure product mix.

Director of International Markets (1987 - 1992)

(Volume $55 Million)

Managed administrative support staff of two. Coordinated product development between buyers and agents/factories to attain direct import goals.

Developed, administered and enforced quality control standards and guidelines.

Responded to all daily incoming correspondence within 24-hours.

Managed overseas consolidator and customs broker relationships to expedite customs clearance.

Ensured letters of credit and duty/import related invoices were properly paid.

Completed reports of import program including sales, purchases, liquidation, and markup.

District Manager - 16 Stores (1986 – 1987)

(Volume $7.0 Million)

Supervised the recruitment, training, scheduling and motivation of all store personnel. Managed office administrative functions, including weekly reporting documentation, bank deposits and record management. Motivated store teams to implement and achieve exceptional customer service.

Assured merchandising guidelines, window displays, promotional events and store signage were implemented according to corporate directives.

Controlled store shrinkage, payroll, supplies and maintenance budgets.

EDUCATION

Bachelor of Science, Business Administration, State University College, Brockport, New York

TECHNICAL SKILLS

SAP

People Soft

Microsoft Outlook

Microsoft Excel & Word

CERTIFICATION

PCPI (Print Communications Professionals International 2008 Professional Print Production Certification

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