NICOLEMIETKIEWICZ

630-***-****

acqj3b@r.postjobfree.com

219HemlockAvenue

Romeoville, IL 60446

OBJECTIVE

To obtain a job as a customer services representativewhere Ican utilizemy skills and customer satisfaction training

SKILLS

Typing skills of40+ words perminute

Trained new hires onmultiple jobs andwas selected to be in a focus group to implement newcomputerprograms for the company.

Proficientatmulti-tasking. Able to answerphones, take notes and treatcustomerswith attentive respectunder stress.

CompetentwithWindows and IntergyEMR. Knowledgeable ofMicrosoftOffice and Excel. Able to learn and be proficient in allcomputerprogramswhere employed EXPERIENCE

MedicalReceptionistand Surgery Scheduler 2008 - 2011

"IllinoisUrological Institute" inGeneva, IL

Responsible for reception duties, scheduling surgeries, and scanning documents

Trained new hires

Collection of copays, demographic and insurance information, and daily closings

Assistedmedical staffby rooming patients and processing samples CallCenterRepresentative 2008 - 2009

"BlueCross andBlueShield of Illinois" inAurora, IL

Answered inbound calls addressing customerquestions and complaints

Educated customers on insurance policies, made changed to policies, and processed payments

Successful inmeeting callvolume goals and quality audits MedicalReceptionist 2007 - 2008

"FoxValley FamilPractice" inAurora, IL

Responsible for reception duties, answering phones, scheduling appointments, taking detailedmessages, and filing charts

Greeted patients at frontdesk, updated demographics, collected copays, verifiedinsurance information

EDUCATION

WaubonseeCommunityCollege June 2007

Completed one semester inCriminalJustice and placed on thePresident'sList for achieving a 4.0GPA

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