Manager Administrative Assistant
Resume:
SUSAN BUSH-POWELL
*** *********** *** *********, ******* 34744 **************@*******.***
Administrative Assistant
Clerical / Human Resource / Supervisor
Dynamic, administer of multiple projects with tight deadlines. Tenacious leadership in planning and research. Enhanced ability to maintain confidentiality and exercise diplomacy. My roles have all enriched my interpersonal, problem-solving, decision making, and communication skills.
Core competencies include:
Strategic Evaluations
People Skills
Liaison
Solution Strategies
Counseling
Organizational Leadership
Team Building
Conflict Negotiator
Professional Experience
Account Manager 2013-2015
ICE (International and Cruise Excursions), Orlando, Florida
My job duties included outbound telephone sales to RCI members for vacation packages.
I offered vacation packages to RCI members and their family members.
Selected Achievements:
Accomplished my quota
Maintained my efficiency
Account Specialist Manager 2010 –2013
Timeshare Hot List, Orlando, FL
My job duties included outbound telephone sales to Timeshare owners to rent or sell their Timeshare. I also managed and trained incoming employees.
Selected Achievements:
Advanced to a Supervisor position
Maintained budget quota on daily basis
Correctional Case Manager 2003- 2009
Mississippi Department of Corrections, Pearl, Mississippi
Mississippi Department of Corrections is a minimum security facility which houses male and female inmates.
This is professional work involving the counseling of inmates at a correctional facility. The incumbent
Interviews inmates to determine their proper classifications, prepares social histories, formulates
Individual treatment programs, and places inmates in appropriate housing. The work includes individual
And group counseling and the preparation of special project reports on inmates. General supervision is received from an administrative superior.
Selected Achievements:
Exceeded work load each day.
Counseled inmates in becoming productive citizens once released.
Production Supervisor, 1998 - 2002
Natcom, INC. – Jackson, Mississippi
Natcom, Inc. is a leading cell phone and pager repair franchise.
Supervised 25 employees while overseeing attendance and evaluation of each employee. Developed and implemented strategic plans to meet daily quotas. Monitored operational performance of franchisees to ensure alignment with corporate profit goals.
Selected Achievements:
Instrumental in complete turnaround of under-performing production team; set higher expectations and instituted individual team-member accountability resulting in revenue increase over three years.
Met or exceeded all quotas throughout tenure, earning multiple company awards in recognition of performance.
Consistently developed strong, sustainable relationships with customers and employees.
Education & Training
Data Processing (AA), 1986 – T.H. Harris Vocational-Technical, USA
Professional Development Courses:
Offender Track Training
Microsoft Training
Supervisor Training
High School (Diploma), 1978 – Morrow High School
Valedictorian of the Class
Offender Track Training
Microsoft Training
Supervisor Training
Communication Skills
Excellent People Skills
Established and Improved Client Communications
Addressed Customer Inquiries
Interpreted and Delivered Information
Proposed Suggestions for Improvements
Identified, Investigated and Negotiated Conflicts
Conducted Surveys and Analyzed Results
Served as Representative and Liaison
Computer Skills
Languages
Familiar with: Microsoft Office, Java, PDF Forms
Proficient with: AS400 Upload in Shipping and Receiving
Software
Database: Microsoft SQL Server and Microsoft Access
Platforms: Microsoft Windows 7 and 10
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