William Avelar

Address: **** *** ****** **** #***, Stafford tx, 77477, C:832-***-**** Email: acqizv@r.postjobfree.com

Summary

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fastpaced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Highlights

•Customer service

•Product knowledge

•Merchandising

•Inventory support

Quotas and goals

•Recognition

•Seasonal promotions

Experience

08/2012 to 1/5/15 Costumer Service Cashier

Academy sports and outdoors, Sugarland Tx

•Provide prompt, friendly customer service.

•Process customer returns according to Academy policies.

•Prepare and process damaged merchandise for return to Distribution Center.

•Operate cash register and maintain knowledge of cashier procedures.

•Balance all transactions run through assigned register, including register receipts, currency, layaway payments, checks, and credit cards.

•Set and maintain weekly ad signage.

•Zone merchandise.

05/2012 to 11/2014 Server

Chilli's grill & bar

Prepare the tables, laying out napkins and utensils, making sure the condiments are

•refilled, performing all other preparation tasks.

• Staying updated on current menu choices, specialties and menu deviations, knowing if the

•kitchen staff is running out of any items…etc.

• Handle the table bookings, direct customers to their tables, presenting menus, suggesting

•dishes, assisting in drink selection, informing customers about food preparation details,

•communicating specific customer needs to the cooks.

• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering

•desserts and drinks, removing courses, replenishing utensils, refilling glasses.

• Prepare mixed drinks for service to your customers table.

Education

2017 Audio Production- Bachelor's Degree

The Arts Institute---Houston Tx

Working with digital computer-based audio recording and editing programs like ProTools and Sold State Logic, guided by instructors with industry experience as you begin with acoustic, musical, and electronic audio basics.

Date Available: 2/18/15

Pay Rate:10.00

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