Customer Service Rep

Rebecca Troxell

**********@*****.*** **** Pencross Lane Greenwood, IN 46143 317-***-****

Objectives

Seeking a career as a Customer Service coordinator where I can grow and develop my skills while assisting and improving the customer’s experience.

Experience

CEVA Logistics Indianapolis, IN

Lead Customer Service Rep 07/2002 – Present

Pivotal communication role between the customer Eaton and CEVA

Handle expedite orders and coordinate with internal departments to ensure the product ships on time.

Maintain and complete many reports for the customer during the day.

Participate in Kaizen projects to improve processes in our truck down area. This increased the percentage by 24% with on time shipments and Eaton my Customer won an award for most improvement.

Perform a variety of clerical duties while training new customer service representatives.

Assign duties and examine work for proper shipment, and conformance to customer policies and procedures

Train employees in different departments to increase productivity and quality

Certified in processing Hazmat material since 2006 in Indiana, Kentucky and Washington

Assist with lining up carriers and trucking companies to ship material as necessary.

Involved in 5S committee, safety committee, and training committee.

Powertrain Indianapolis, IN

Customer Service \ Driver 03/1997 – 07/2002

Load materials and products into package processing equipment

Assembled Fan Clutches when Customer would request one

Made regular deliveries to the Customer

Provided information regarding activities, location of departments, office and employees within organization

Skills

Well-organized

Problem solver

Multi-Tasking

Self-Starter

Microsoft Office, PKMS, and Oracle

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