Post Job Free

Resume

Sign in

Customer Service Management

Location:
Chicago, IL
Posted:
June 30, 2015

Contact this candidate

Resume:

Sijia (Scarlett) Hao

Chicago, IL *****, Cell: 517-***-****, acqisw@r.postjobfree.com

EDUCATION

DePaul University, Kellstadt Graduate School of Business, Chicago, Illinois Expected June 2015

Master of Science in Finance

Relevant coursework: Investment Analysis, Financial Statement Analysis, Derivatives and Risk Management, Cases in Investments and Financial engineering.

Michigan State University December 2013

Bachelor Degree, Finance, Minor: International Business

Relevant coursework: Management of Financial Institutions, Computer Applications in Financial Modeling

Course Project

Evaluate the SPX Corporation through CAPM, cost of capital, Gordon Growth Model, implied growth rate, free cash flow, residual income model and other ratios like P/E ratio to decide whether to buy the stock of company

Evaluated Fuel Hedging in the Airline Industry: the case of Southwest Airlines through compare five hedging strategies: do nothing, hedge using a plain vanilla jet fuel or heating oil swap, hedging using options, hedging using a zero-cost collar strategy, and hedge using a crude oil or heating oil futures contract

Evaluated Monmouth, Inc. case through discounted cash flow (DCF) analysis to figure out the price that Monmouth can afford to pay for Robertson

Evaluated Zeus Asset Management, Inc. by comparing different mutual fund performances versus respective index to decide which indices and models Zeus should use in the future

WORK EXPERIENCE

Gallery in Snyder and Phillips Hall, East Lansing, Michigan October 2011-December 2013

Student worker

Serviced students, faculty, and visitors with fast speed and good attitude to increase the customer service quality

Communicated with colleagues and supervisors to improve the customer service by continuing to gain knowledge to assist in effective office operations

Citibank, Chengdu, China December 2012

Intern

Assisted a mentor to maintain and organize files to improve the efficiency for finding the old files and documents

Communicated with other departments to make sure the teams are working together to informed of need to know information

United Overseas Bank, Chengdu, China August 2012

Intern

Worked with company-client account management system to enter the data for the bank daily

Monitored the data supervisor needed was correct and accurate to improve the efficient for supervisor checking

Helped mentor and supervisor to organize and check the old data to improve the efficiency

EXTRACURRICULAR ACTIVITIES

International Student Experience Exchange Program, Mentor and Board Member March 2014 – June 2015

DePaul University Graduate Women Business, Member March 2014 – June 2015

Michigan State University Finance Association, Member September 2012 - December 2013

Career Fair of Michigan State University, Volunteer Student Ambassador April 2011

Michigan State University Ballroom Dance, member September2011-December 2012

Service Learning at Snell Towar Recreation Center, Volunteer September-December 2011

SKILLS

Proficient with Microsoft Office (Word, Excel and PowerPoint) and the ability to learn new computer systems

Experience with Bloomberg

Experience with Minitab

Fluent in English and Chinese



Contact this candidate