Customer Service Developer
Resume:
Syed R. Zaidi
Naperville, IL 60565
630-***-**** **********@*****.***
Career Summary
Seasoned Technical/Functional IT Professional with 10 plus years of overall IT experience. 6 plus years as a BOBJ/BW Developer with excellent experience in OLTP, OLAP Data Warehousing and Business Intelligence using Business Objects, Crystal Reports, Crystal Xcelsius, Power Mart and Informatica Power Center. Well experienced in Data Warehousing concepts, Universe, star schema and snowflake design. Excellent professional experience in Development Life Cycles that includes requirement gathering, blueprint, design, system test production post production maintenance, user support and training. Involved in full life-cycle implementation and well versed in ASAP, Agile, Waterfall and SDLC Methodologies.
Professional Experience
Prairie Tech Solutions Contract to Pacific Gas & Electric Co. San Francisco, CA
SAP BW/BOBJ Developer 12/2013-03/2015
Lead BW/BOBJ Developer for new Data Mart for SD Business Area
Developed Universe and Reports for Enterprise System Provisioning Project
Responsibilities:
Involved in Business Process Analysis, Develop & Implementation of the new SD Data Mart.
Interacted with Business Managers and test leads to gather business requirements.
Involved in analyzing, documenting business and functional requirements for developing universes and reports.
Worked with Analysts and Consultants in complete Architectural Design of BO Xi 3.1 as Global Reporting Portal.
Worked heavily in the BW Workbench and created info objects, InfoCubes, DSOs, Process Chains Star-Schema, and Snow-Flake Schema.
Designed and Built Universes, classes and objects. Set up Universe level conditions to restrict data based on report requirements.
Resolved loops and Traps using Contexts and Aliases while designing Universes.
Developed and created classes with Dimension, Detail & Measure objects and developed custom hierarchies to support drill down reports
Created Derived tables in the Designer to enhance the capabilities and performance of the universe
Customized Universe level Prompts as per Functional Requirements.
Verified the integrity of the Universes, exported them to repository so they are available for users.
Created Standard Reports utilizing various features in Web Intelligence in BOE XI 3.1
Created Breaks, Filters at Different Levels of the reports and applied ranking in the Webi reports.
Extensively worked with formatting the reports according to the user requirements.
Used Web intelligence to create, edit and set different options for the corporate documents.
Analyze data processes to support the automation, efficiency.
Coordinated with the ETL team to ensure the timely execution of feeds to the reporting tables as well as testing the quality of data and providing inputs to them.
Developed Dashboards using Xcelsius according to user specifications.
Recommended standards of good practices of report development and maintenance of universes.
BOBJ/BW Developer Navigant Consulting, Chicago, IL 12/2008-12/2013
Involved in full lifecycles of Business Objects reporting applications.
Involved in collecting the user requirements.
Developed new universe and reports for new acquisitions.
Designed new and maintained existing universe for IT, HR, Finance, and Marketing according to the user requirements.
Created and managed users/groups and assigned privileges using supervisor module.
Created Multiple Universes in Designer using different databases like SQL Server, MS Access and Oracle.
Exported the universes to the Repository making resources available to the corporate users.
Improved system performance in data access by fine-tuning SQL statements and joins.
Created user specific classes and objects and maintained object level security at the designer level.
Created complex reports using various functionalities as prompts, slice and dice, drill down, break, formulae, calculations, cross tab and master details.
Created Webi Reports and deployed them using InfoView.
Trouble shooting and tuning of the Existing Reports.
Coordinator Navigant Consulting, Chicago, IL 9/2006-12/2008
Managed the Tier 2 and 3 technical support teams for the Illinois/Indiana/Wisconsin offices.
Accountable for providing the vision and overall desktop management strategy
Developed and maintained processes to improve SLO for 5 team members by 22% within 1.5 yrs. Methodology was then adapted by global desktop support throughout the firm
Managed/Maintained a 94%+ monthly SLO average for the entire team after standard processes were implemented
Managed/Maintained a $500k budget for Projects, On-Call support and Off-Site conference support
Provided/Coordinated On-Call support for Off-Peak hours, and offsite travel for conference support
Conducted technical interviews for open Desktop and Service Desk positions
Prepared reviews and year end evaluations for regional team
Train new hire staff onboarding to Desktop support/ Conducted and coordinated cross training for new technologies
Consistently trained personnel while achieving exceptional customer service scores according to industry averages
Worked with network and server operations ensure successful completion of installations for all new offices
Windows Image design collaboration, pilot testing and phased rollout
Created and maintain technical documentation for Archiving, Disaster Recovery, System backups and provide Senior level support when required
Certifications
ITIL Foundation V3
Currently pursuing SAP BI Application Associate Certification
TESL/TESOL/TEFL Diploma
Relevant skills
Methodologies: Agile 8 ASAP, Waterfall, Agile, SDLC, STLC
Business Areas: FI/CO, SD, MM, SRM, CRM, EM, PM
Modeling, ETL, Report Design, Universe Design
Business Objects 4.1,XI R2 SP2,XIR 3.1 SP3, Designer, Webi, XCelsius, Informatica
Tableau, Bex Analyzer, Bex Web Analyzer, Query Designer, Report Designer
Microsoft SQL and Oracle Database
SAP GUI 7.2-7.3, SAP BI 7.0 BW 3.5, NWBC 4.0, BWA
ERP Packages- SAP ECC 6.0, SAP R/3
Transformations, end-routines, DTP, data acquisition, basic InfoCubes, real time InfoCubes,
DSOs, Multi Providers, InfoSets, Process chains, data validation and error- handling, Start routines, update rules, transfer rules, APD and Open hub.
PPMC, Primavera, MS Project, MS Visio, Excel
PeopleSoft Administration, Service Now, SCCM, BMC Remedy
SharePoint Administration\ Technical Documentation
Microsoft Active Directory Administration, Exchange 2010, Windows Server 2008
Intensive experience in PC and Systems Administration\ Microsoft XP\Vista\7\8
Functional and Technical lead in major Projects
New Data Mart for SAP SD, SAP Enterprise System Provisioning, Service Now Implementation, PeopleSoft ERP Implementation, BMC Remedy ITSM Improvement, OS Migration Win XP to Win 7, Messaging Migration from Lotus Notes to Microsoft Exchange 2010, Asset Management Platform Migration from DDM to SCCM, Data Recovery Management Project, Laptop Refresh Project
Volunteer Work: Teacher at Brentwood BMCC Grade Level K-8 (March 2014- October 2014)
Substitute Teacher and Security Lead at Al-Falah Academy Naperville IL (January 2015- May 2015)
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