Management System Administrator
Resume:
Christopher J. Willich
Chicago, IL 60647
847-***-**** (C)
***********@*****.***
EDUCATION:
MARQUETTE UNIVERSITY
Bachelor of Science degree, August 1990
Summary:
Over 10 years of experience with Sharepoint architecture and administrative skills. Over 10 years of experience with Exchange 2003/2007/2010. An excellent team player with great communication skills.
TECHNICAL SKILLS:
Manage Exchange 2010/2007/2003 environments, Exchange Migration experience, Office 365, Exchange Archiving experience, Backup and Restore PST
Operating Systems Windows System Server 2003, 2008R2; Windows 2007, 2008, XP, 95/98/NT, IIS, SSL, DNS
VMWare, F5 loadbalancer, RDP, Active Directory, Symantec Backup Exec
SMTP (Routing and AS/AV/DLP) Analysis, Reporting and troubleshooting for on premise and cloud solutions
Capacity Management and right sizing.
SMTP Journaling best practices and support (on premise and cloud solutions)
Disaster Recovery Planning and Testing (Rebuild/Recover as well as data center failover)
Troubleshooting Exchange Client Access (RPC, HTTPS, POP3, IMAP4)
WSUS Patch management, Power Shell and CMD, Windows Server 2008R2, Windows Sharepoint Services all versions, Sharepoint Portal Server all version,
Sharepoint Administration WSS 1.0, 2.0, 3.0 Moss 2007, Sharepoint 2010
Expert in Creating, Configuring and Customizing Web Application, Site Collections, Site Definitions, Event, Document Libraries, List, Wikis, Blogs, List Alerts, Site columns, Views, Content type, Versioning, Theme, Custom Master pages, Navigation & Features, User Permissions and Deploying Solution Packages.
Proficiency in working with Picture libraries, User profile and personal content, Document management, Content management, Records management, Web content management, Announcement and RSS feeds.
Scripting in Powershell, Perl, VBscript, Cscript, DOS, CMD
EXPERIENCE:
Fidelity Information Services November 2001 – Present
Senior Messaging Analyst / Sharepoint Administrator
Supported DAGs with 3 database copies spread across multiple datacenters for high availability and DR compliance. Two copies in the primary DC for high availability, and one copy in the secondary DC for high availability and site resiliency
Worked on a 46,000 seat client, with an 8TB Sharepoint Environment
Supported multiple SMTP gateways that each processed 10+ million messages/day, as well as smaller SMTP Gateways the processed less than 500,000 messages/day.
Cisco Ironport experience
Supported migrating them from E2003 to E2007; E2010 a 36,000 seat client that evolved from E2003 to E2007 to E2010, a 7500 seat client that I migrated from E2007 in 8 datacenters to E2010 in Primary/Secondary data center configuration, as well as other small clients (1000 seats or less)
Experience with on premise and cloud based solutions
AD, SCCM/SCOM and VMWare experience
Exchange 2010 Server maintenance, Message Tracking, Outlook troubleshooting, Diagnosing Calendar Free/Busy time issues.
Experience using eseutil on .edb and .log files
Blackberry 5.X administration and migration experience.
Maintained Accentures’ Sharepoint Servers which includes 8TB of data across 4 SQL Server backends.
Extensive hands on experience with Windows Sharepoint Service Version 1.0 and 2.0 and 3.0 and Moss 2007, site administration, web crawling schedule.
Acting as the team’s primary Sharepoint Administrator.
Supports server farm consisting of 2 front end load balanced Servers behind an F5 with 4 SQL Server SAN Database servers.
Experience creating top level websites using templates and all aspects of Sharepoint Central Administration.
Academic experience with Windows Sharepoint Service 3.0 and MOSS 2007 Sharepoint 2010.
Extensive experience supporting Exchange 5.5, 2000, 2003, 2007 and 2010. clustered
Experience in Exchange 2010 Database Availability Group (DAG) model.
Configured, installed and supported 2 node clusters as well as upgraded and supported 3+1 node clusters
Supported 3+1 clusters and also provide QA and Operational Readiness server testing.
Supporting Exchange clusters via tools, monitoring and configuration changes.
Hands on experience writing scripts that send email messages with attachments for disk space and other warning thresholds.
Works closely with Knowledge Exchange BizApp Sharepoint Portal project which incorporates WSS and SPS. Extensive experience planning, deploying, documenting and support of this environment
Act as primary resource for KX/ASAP/BAS, and Sharepoint
Implemented webparts and other Sharepoint modifications
Team resource for scripting solutions such as Microsoft Shell, VBScript, CScript, and PERL.
Successfully deployed Sharepoint and Domino environments, as well as Windows 2003/Exchange2003 Windows 2008R2/Exchange2007 / Exchange2010 infrastructure, as defined by the project plan.
Provides 24/7 on call support in accordance with Emergency on Call procedures on weekly rotation basis.
Resolves customer requests using Remedy, ServiceNow, and CMS incident management system.
MS Word, Visio, Excel, PowerPoint
.
Novix Inc. August 2000 - November 2001
Consulting Specialist
Worked as a Lotus Notes System Administrator at a small consulting company.
Phoenix Mutual Life Ins. January 1998 - August 2000
E-mail Analyst
Worked as a Lotus Notes System Administrator.
Monitor mail gateways, and mail flow for all of Phoenix’s mail systems.
Restore and back up user mail files using ADSM, and helping users promote databases into production servers.
Ongoing 2nd and 3rd level technical support which, extended to three levels. Also configured remote notes setups using the Internet.
Managed project for upgrading and automating Antivirus software ScanMail. Process included weekly automated pattern file replication.
Responsible for LAN administration and operating systems, include ding Windows 95, Windows 98, NT and OS2.
Responsibilities also included creating lotus notes databases as well as representing the last line for Notes and other E-Mail systems support, answering a wide variety of questions concerning the usage and problems of Lotus Notes 3.3, 4.52, 4.6, R5, Ccmail, CAE mail, VAX,Tcpip, Domino, connections, and the internet.
Certified Training class Lotus Notes Systems Administration I & II.
Atlantic Data Services September 1997 - January 1998
Consultant
Remediated Year 2000 COBOL and Assembler programming code.
IBM TSO Mainframe. ISPF
Travelers Insurance Co. October 1990 - September 1997
E-mail Analyst
E-MAIL Analyst, Notes Mail, CC: MAIL, MS MAIL, Internet Mail, and Host MAIL.
Lotus Notes DB Administrator. Maintaining Travelers entire E-MAIL infrastructure in Notes DB.
Programming in C Language
QA Administrator. Designed, Implemented, and Maintain Travelers E-Mail QA Environment.
UNIX Software WorldTalk.
LAN Administrator
Microsoft NT Server Administration class.
LAN Administration on LAN Server 3.0. 4.0, NT 3.X, 4.X
Operating Systems OS/2 2.1, Warp, HP-UNIX.
PC Hardware and Software problem analysis.
Work Daily HP UNIX, TCP/IP, NetBEUI, FTP
Graduated from the Travelers PACE program.
Received a ROI award for Lotus project
IBM TSO Mainframe. ISPF.
Novell
CERTIFICATIONS
Lotus Notes CLS
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