Customer Service Manager

James Yoakum

**** ***** **** ****

Friendswood, Texas 77546

Cell #: 409-***-****

E-mail: ********@*****.***

Objective To secure a position with an organization that will fully utilize my many skills acquired as a police officer and case manager in a small law firm including, but not limited to, Special Investigations, Crime Scene Investigations, Hostage Negotiation, Basic Principles of Supervision, and, most importantly, Customer Service.

Education

Child Abuse Investigation 05/2015 Baytown Police Academy

Spanish for LE Intermediate 03/2015 Galveston Sherriff’s Office

Firearms Instructor Cert. 02/2105 Baytown Police Academy

Basic Instructor Cert. 02/2015 Baytown Police Academy

1,393 CPE Hours 2015 TECLOSE

Peace Officer Certification 2004 Alvin Community College Chemical Operations Specialist 1988 US Army

Licenses: Intermediate Peace Officer License

Certifications: Firearms Instructor, Law Enforcement Instructor, Special Investigations, Crime Scene Investigations, Crisis Intervention, Legal Liabilities, Legal Standards, Hostage Negotiation, Hostage and Barricaded Suspect Situations, FEMA National Response Training (7 Certifications), Suicide Prevention, Terrorism Awareness for First Responders, Rural Organized Crime, Sex Crimes, and Patrol Tactical.

Work Experience

September 2014 - May2015 Tiki Island Police Dept.

Patrolman –

oCity of Tiki Island Patrol - enforced local, state and federal laws.

oDepartment Firearms Instructor

March 2014 - December 2014 Clear Creek ISD

Operations/Maintenance Dept.

oClear Brook High School Athletic Fields and Grounds Maintenance Operator

November 2012 - December 2014 The Arms Room League City, TX

Firearms sales

Range Officer for the indoor range

Customer assistance with firearm use and operations

July 2008 – July 2012 Hitchcock PD Hitchcock, TX

2009 – 2012: School Resource Officer

oHandled all investigations, enforcement of all federal and state laws and answered questions regarding all laws, state and federal at the high school and the 4th, 5th, and 6th grade elementary campus.

2008 – 2009: Hitchcock Patrol Division

oResponded to calls for assistance and upheld state and federal laws.

2008 – 2013: Assisted the warrant division

oServed high-risk felony warrants including murder, drug trafficking and weapons charges.

February 2006 – July 2008 Galveston County Sherriff’s Department, TX

Deputy Sherriff

o2007-2008, I took on the added responsibilities of special operations response team for the corrections division as well as working in the marine division and bailiffs’ division on an as needed basis. My responsibilities in these divisions included, but were not limited to, patrol and protection of Galveston County waters and the protection of the vessels therein and utilizing my skills developed in crisis response training while dealing with inmates during high stress situations.

o2006 – 2008: my responsibilities as deputy sheriff included, but were not limited to, care, control and custody of inmates to and from court and the transportation of said inmates to a state facility as needed. I, also, handled daily paperwork as well as investigations of possible crimes committed within the facility.

2002 - 2006 Yoakum Law Firm Pearland, TX

Case Manager - Prepared forms for court, held primary interviews with clients, attended meetings with clients, followed up on accounts receivables, and handled process serving.

References Available Upon Request

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