Customer Service Manager

Kevin Chong

**** ****** **. *** ****, CA *****

408-***-**** ************@*******.***

CAREER SUMMARY

Searching for a career that will help me develop myself professionally and personably while utilizing the skills, experience, and knowledge that I have attained over the past few years from retail and restaurant industries and academic career

Three years of hospitality and food handling experiences with excellent customer service and enthusiastic personality

EDUCATION

San José State University San Jose, CA

Bachelor of Arts in Psychology 2013 - 2015

WORK EXPERIENCE

Red Lobster San Jose, CA

Bartender 2013 – Current

Obtained a certificate to be a certified trainer and was responsible for training all new servers and bartenders

Achieved weekly goals for sales, and managed to accomplish those goals by upselling items and informing customers about new promotions and suggested new items

Provided excellent customer service towards guests by being personable, attentive, and accommodating to their needs

Accredited as a strong employee through the yearly evaluation with the managers of the company

Red Lobster San Jose, CA

Server 2012 – 2013

Created a positive customer experience to ensure customer retention

Actively upsold menu items and kept myself knowledgeable to answer any questions that customers had

Managed time effectively by communicating with the chefs about orders to verify that items came out accurately and on time

Challenge-oriented by catering to large parties (8+) and providing a great dining experience for the guests

CVS Pharmacy San Jose, CA

Sales Associate 2009 - 2010

Managed inventory to ensure that items were properly stocked

Accomplished assigned tasks and projects in time

Responsible for managing cash flows for the registers to make sure the numbers were accurate. Any discrepancies would result to notifying the manager to fix the problem right away

SKILLS

Proficient at Microsoft Office

Communicate and write clearly and concisely

Developed interpersonal skills through work experience, which helped to create positive relationships with cliental

Very coachable and willing to learn and receive constructive criticisms to develop professionally

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