Customer Service Manager

Peter Lombardo

Home 516-***-**** Cell Phone 516-***-**** ********@*****.*** 5 Arthur Ave., Bethpage, NY 11714

Professional Overview

Computer Systems Administrator/ I.T., TTI Inc., 2014-2015 1992-2015

Astrex Electronics Inc., Plainview, NY, 1992-2014

Responsible for daily computer operations. Processed end of day reporting and provided troubleshooting for technical problems for individual users and the network as a whole.

Printed all daily invoices. Set up primary office phone system and was responsible for upkeep.

Set up data lines to remote sales offices. Involved with the setup of the company’s ISO policy.

Participated in internal audits.

Notable Previous Career Highlights

Computer Operations Manager, Northeast Region, Digital Mobile Communications, Hicksville, NY

Supervisory position. Responsible for scheduling work hours.

In charge of the company's entire Northeastern computer system.

Heavy user interfacing and system troubleshooting.

Processed daily data backups, end of day processing, printing of monthly invoices, system management (file sizing), and maintaining data communications to remote cities.

Salesperson, Merrill Lynch Realty, Franklin Square, NY

Responsible for setting up own time schedule.

Involved in the management and the sale of over 90 homes. Arranged mortgage approvals.

Worked directly with a number of attorneys and their clients in reference to contracts and closings.

Education

Honeywell Information Systems Education Center

Completed a 30 hour course on the use of J.C.L, Utilities, and O.C.L. commands for the Honeywell level 62 mainframe computer.

Grumman Data Systems Institute

Completed a 360 hour course of technical training in computer operations and concepts. Areas covered include J.C.L., O.C.L., O.C.C.,J.C.S., flowcharting, and input/output devices, OS/DOS operating systems, monitoring and control of production, and observation and evaluation of data.

Skills

Knowledge of the following CPU hardware:

Dell Power edge R610

Mitel 3300 MXE Phone system

IBM RISC 6000

McDonnell Douglas System 18/600

McDonnell Douglas Sequel Model # 9250

Honeywell Level 62

Knowledge of the following communications hardware and software:

TCP/IP Protocols

Cisco routers

Codex modems model #'s 226*-****-****

Micom modem model # 4000

UDS modem model # 3.2

Codex multiplexer model #'s 6015 6002

N.E.T. multiplexer model # SPX/50

Micom multiplexer model # 800/2

Knowledge of the following operating systems:

Pick, Unix, AIX, Vortex, Gcos, and Windows 2000, Windows XP, Windows 7/8, Microsoft Word, Excel, Outlook

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