Deborah Urban

Patient Access Representative/PBX

Burbank, OH

acqiig@r.postjobfree.com - 330-***-****

I would love to continue to work in the Health care profession as a Medical secretary or as Front Desk

Registration. My wide area of expertise will be a tremendous asset.

I worked at Summa Wadsworth Rittman Hospital for 13 years. My position was eliminated and duties given to

the Nursing Staff during a time Summa was down sizing and laid off hundreds of employees.

WORK EXPERIENCE

Patient Access Representative/PBX

Summa Wadsworth Rittman Hospital - Wadsworth, OH - March 2000 to July 2013

Performed PBX operations hospital wide. A system that consisted of over 1000 extensions.

Performed all Front Desk responsibilities

Performed the patient scheduling and registration

Performed the scheduling of Therapy/Consults/ Surgeries and testing's

Performed the payment and billing aspect of each patient

Performed the precertification of all patient tests and treatments including BWC patients

Performed the reading of TB tests and entering required information

Performed making and breaking down charts each month

Summa Wadsworth Rittman Hospital - 2003 to 2013

I was chosen Employee of the Month 3 times while working for Summa

Cashier/Courtesy Desk

Wal Mart - Wooster, OH - 1999 to 2000

Performed Cashier Duties

Performed Courtesy Desk Duties

Performed as a Customer Service Manager

Performed assistants with patients returning merchandise

State Tested Nursing Assistant

Life Care Center of Medina - Valley City, OH - 1989 to 1999

Performed Patient care of all ages

Responsible to make sure patients took correct amounts of medications in Assistant Living

Performed Charting of patient medication intake

Performed Charting of patient daily activities

Office Manager/Human Resources Manager

MJD Inc - Medina, OH - 1984 to 1989

Performed Front Desk Manager/Secretary duties

Greeting Clients

Performed Payroll

Handled invoices

Performed Switchboard operator duties

Performed filing/data entry

Performed entire business Clerical duties

EDUCATION

Medina County Career Center - Medina, OH

1986 to 1986

Brunswick High School - Brunswick, OH

1973 to 1975

ADDITIONAL INFORMATION

Skills

PBX Operator hospital wide

Scheduled patient appointments by phone and in person

Scheduled patient Therapy/Consults/Other Testings

Registered patients by phone or in person

Interviewed patients to obtain medical information, weight and height measurements and vital signs

Contacted Physicians with patient requests while Physician was out of the office. Returned info.

Quoted rates to patients

Placed reminder calls for appointments

Data entry/filing

Prepared and discharged patient charts

Precertification of tests and surgery's

Insurance verification

Obtained patient medical records from in house or outside facilities

Handled patient payments and billing

Obtained MCO, TPA and claim information from BWC

Read TB tests and entered results into computer

Entered immunization/drug and alcohol results into computer

Scan/Email/mailed results of tests

Trained new employees in procedures and processes

Trained new employees to use computer systems

Responded to phone inquiries, resolving problems and issues

Supply management

Mail process, incoming and outgoing

Performed making and breaking down specific patient charts each month end

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