Manager Management
Resume:
Cindy Carey
**** ******* **** • Flowery Branch, Georgia 30542 • 678-***-**** • *********@*****.***
Profile
Manager, Network Services
Collaborative and versatile network services leader with more than 24 years of progressively responsible experience of managing teams to achieve organizational goals. Recognized for ability and dedication to surpass expectations. Highly regarded for capacity to effectively work cross-functionally and to prioritize and execute competing demands.
Project Management • Training • Escalations • Business Administration • Staff Management
Administrative Operations • Cost Reduction • Testing • Scheduling • 3rd Party Relations
Subject Matter Expert (SME) • Curriculum Development • Databases • Publications
Performance Evaluations • Procedure Development • Corporate Communications
Professional Experience
AT&T Inc. – Atlanta, Ga 1996 –2011
AT&T provides fixed telephony, broadband, and subscription television services.
Manager, Network Services
Supervised a 10-member team of communication technicians in provisioning high-speed data circuits. Directed such daily administrative activities as attendance, overtime, and vacations. Scheduled workloads and entered payroll information into the time management system. Performed annual and semiannual employee appraisals. Monitored and communicated progress on escalations from Sales to project managers, escalation managers, and upper management. Devised curriculum, developed training strategies, and taught new clerks in a classroom setting. Rolled-out new procedures and services to clerks. Functioned as the SME for Toll Free Services and delivered automation requirements to developers. Published a biweekly bulletin.
Produced cost savings through collaboration with network developers to automate Toll Free Services; freed clerks to perform other activities.
Provided weekly procedure and change updates to clerks and technicians.
Trained Toll Free Service managers on necessary actions during a work stoppage.
Developed methods and procedures to clean up the database.
Served as the liaison between technicians and third parties to coordinate tests and turn-ups.
Technical Skills
Microsoft Office Suite
Professional Development
Managing Labor Relations Courses, 2008 & 1996
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