tech suport
Resume:
KEVIN LUCKHAI
**********@*****.***
OBJECTIVES
Seeking a position with your company utilizing my skills and knowledge of hardware, software and computer networks as well as great customer service talent.
EDUCATION
Christ the King R.H.S High School Diploma 2005
A+ Certification Class Certificate of Completion 2012
Networking Specialist Associate Degree Ongoing
EXPERIENCE:
Cablevision Feb 2012 – Oct-2014
Customer Service Representative
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Apollo Converting Brooklyn, NY
Jan 2010 – Oct 2011
Computer Technician
• Provided installation support and services to setup, installation, moves, adds, and changes for PC hardware and software
• Provided IT support at local and remote audio and video conferences when needed
• Helped end users with hardware, software, cables, networking and operational support requirements in keeping with industry standard practices
• Coordinated the repair activities with the vendor
• Offered IT services for MS Internet Explorer applications, company software and local District applications
Petland Discounts Queens, NY 2006-2008
Customer Service/Cashier
Greeted and assisted customers weighed scanned and package purchase items handled cash and operate terminal
Answered incoming customer calls responded to the store’s immediate needs as well as followed up with the store on issues that needed further investigating
Traced late deliveries
Maintained a visible and professional presence at the customer service desk during operation
Monitor levels of inventories to assured adequate quantities of supplies
Assisted customers with product questions
SKILLS:
• Excellent customer service and support skills
• Good ability to convince angry users
• Administrative and property management skills
• Superior hardware and software troubleshooting skills
• Able to provide IT and PC Support after hours and on weekends
MAJOR STRENGTHS
• Over 6 months’ hands-on experience in installation, troubleshooting and configuration of computer systems
• Hands-on experience in A/V input and output devices, buses, operating system and application software
• Profound ability to investigate and examine technical problems
• Working experience with Windows 7, Vista, DOS and XP operating systems
• Exceptional knowledge of LAN and WAN
Contact this candidate