Customer Service Assistant

Mary J Jacocks

**** ***** ********* *** ** Phone: 678-***-****

Atlanta, GA 30316 E-Mail: ***********@*****.***

Objective: Seeking a Customer Service Office Assistant Position.

PROFESSIONAL SKILLS

Strong work ethics

Time Management skills

Strong Written and Oral Communication Skills

Collection, Accounts Receivable

Administrative Support

Excellent Customer Services Skills

Problem Solving, Multi-tasking

Prompt and Reliable

Collection Skills

Excellent Negotiator Skills

Proficient in Microsoft Office Suite, Data Entry/MS Word, Ms Excel Power Point, 10 Key, 45 WPM

Record/ File Maintenance

Excellent in Information Verification

1-50 Switchboard Line

Organization and planning skills

Attention to detail

Flexibility, Reliability

Teamwork

WORK HISTORY

Willett Honda South Morrow, GA

CRS Sale/ Auto Alert Manager/ Front Desk Dec 2009 – June 2015

Updates job knowledge by participating in educational opportunities; reading professional publications.

Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishment

Meet and greet customers in a professional manner

Operate switchboard telephone system

Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold

Take thorough messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave

Provide basic information to callers who have general inquires

Assist with filing duties and other administrative tasks as needed

Assist the General Manager with various clerical duties as needed

Perform other duties as assigned

Be friendly, professional, courteous and efficient when working with all customers and employees

Room to go Atlanta GA

Office assistant August 2014 to May 2015

Answer phones and transfer to the appropriate staff member

Take and distribute accurate messages

Greet public and clients and direct them to the correct staff member

Receive, sort and distribute incoming mail

Monitor incoming emails and answer or forward as required

Prepare outgoing mail for distribution

Fax, scan and copy documents

Maintain office filing and storage systems

Update and maintain databases such as mailing lists, contact lists and client information

Retrieve information when requested

Update and maintain internal staff contact lists

Type documents, reports and correspondence

Monitor and maintain office supplies

Keep office area clean and tidy

TruGreen Lawn Services Acworth GA

Customer Service Representative (CSR Seasonal Job) Jan 2014 to July 2014

Answering High volume phone calls and respond to the customer requests, other duties as assigned

Maintaining good customer relations and ensuring that all calls meet Service Experts’ standards

Fulfills requests by clarifying desired information; completing transactions; forwarding requests /Transfer customer calls to appropriate staffing

Identify, research, and resolve customer issues using the computer system

Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence

Maintaining customer records by updating account information

Working with Dispatch to improve accuracy in scheduling and speed of response

Communicating with customers on the status of service calls

Ensuring that customers are contacted in a timely manner to schedule preventative maintenance

Research misapplied payment /Record and take all payment for services that are provides from the company.

Follow-up on customer inquires not immediately resolved and make sure all calls are noted in the system

Volt Workforce Solution Atlanta, GA

Office Assistant (Temp Service) Aug 2006 –Sept 2009

Assist with new hire paper work, schedule appointments for testing

Answer phones, Screen and direct incoming calls

Help other office workers with their assigned projects.

Copy and fax, sort mail. hand out reports and memos

Sort material in accordance with filing system used

Collect materials ID and social security number and any other poof of US citizenship to be filed for company and staff

Stamp files and materials received

Add or remove data to file records

Type and file information on folders

EDUCATION

North Division High School Milwaukee, Wisconsin

Diploma 1984 to 1988

References are available upon request

Contact this candidate