Administrative assistant
Resume:
Michelle D’Amico
West Seneca, NY 14224
*******@*******.***
Dedicated and focused receptionist who excels at prioritizing and organization. I am energetic, versatile, and capable of competent and effective multi-tasking.
Experience
Buffalo Medical Group
Patient Service Representative
March 2015-present
Check in patients (multi physician practice/up to 500 patients per day)
Verify patient demographics
Verify insurances (Healthelink, Passport, Infoclique)
Collection and posting of copays/prepayments
Answer phones
Distribute mail
Epic system
Microsoft outlook
Microsoft office
Microsoft word
ADP
Herman Movers
Receptionist
March 2013-January 2015
Organization of files
Faxing
Scanning
Copying
Managing day-to-day calendar for the company
Scheduling appointments
Answering phones
Customer Relations
Price Quotes
Microsoft outlook
Microsoft word
Excel
Medical Care of WNY
Front office/reception
(OB/GYN, Primary care, No Fault, Workers Compensation)
October 2005- February 2013
Trained receptionists
Managed the reception area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in neat and organized fashion.
Served as central point for all outside vendors, and drug representatives.
Copying, faxing, scanning
Handled incoming and outgoing correspondence
Organization of files
8 line phone system
Daily Statistics
Collect copays
Set up payment plans for patients
Scheduling appointments for multiple practices
Patient check in/out
Verified patient demographics
Processed medical records requests
Ordered supplies
Scheduled luncheons
Healthenet (Verify Insurance and referrals)
Handled comments or complaints, referring customers/patients to manager as necessary
Perfect care system
Prior Authorizations for Physical therapy
Microsoft outlook
Microsoft word
Accomplishments
Implemented phone system (Televox) to increase patient compliance.
Implemented credit card system to increase profitability.
Initiated phone system to streamline phone calls to direct departments, to increase
Productivity.
Education
Erie Community College
2005
Associates Degree in Paralegal Studies
References
Lisa Achtziger
Manager/CMOM
Medical Care of Western New York
Toni Zwara
Nurse
Medical Care of Western New York
Lindsay Fraley
Teacher
Baker Victory Services
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