Customer Service Sales
Resume:
NICOLE MARTIN
***.**.******@*****.***
Objective: To obtain a challenging position with your organization that will allow for growth and a chance to utilize my skills in production, customer service and management.
Work Experience:
Office Assistant (8/2014 – Present)
Rooms to Go
Assist sales associates, customers, and managers in the processing of payments, finance applications, and delivery questions, as well as data entry and problem solving. Answers telephone calls and relays messages to appropriate employees, handles copying, faxing and scanning of documents for office and upper level staff. Prepare and review daily reports and bank deposits. Maintain an open line of communication between the store and corporate staff.
Guest Service Attendant (10/2013 – 7/2014)
Target Corporation
Served as the front end supervisor: duties included but were not limited to supervising 33 cash registers, monitoring the use and policies of coupons, various tenders, returns and exchanges, also supervised no less than 10 team member at all times, coordinated the break schedules for 4 different work centers. Successfully motivated my team to drive sales and secure quest loyalty with our company debit and credit card. Also elevated revenue by educating guest on accessories and warranties for merchandise
Logistics Team Member (04/2012-10/2013)
Target Corporation
Responsible for the replenishment of out of stock merchandise, unload the freight and stocked in appropriate locations or stored in back room, basic cashier duties, customer service, responsible for making store is presentable and shop able for quest, basic sales floor duties in soft lines and hard lines, also able to plan and set sales planners correctly and in a timely manner.
Office Assistant (10/2011-2/2012)
Montgomery Industrial Gases
Responsible for accounts receivable, answered multi- line telephone, data entry, filing, organizing of weekly and monthly invoices, basic computer knowledge of company software, and ordered company office supplies.
Sales Assistant/ Group Housing Coordinator (05/200*-**-****)
Marriott Legends @ Capitol Hill, RTJ Golf Trail
Responsible for coordinating the input of corporate group bookings and reservations into the system with a central reservation unit off property: in addition to the direct booking of individual and VIP quest reservations for property suites and restricted units. Monitoring inventory control, enlisted an aggressive and efficient sell strategy during the booking process to maximize property revenue.
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