Customer Service Representative
Resume:
Tracey-Ann Sajous
New York, NY 10025
*********@*******.***
Summary of Qualifications:
Customer service professional with strong communication and interpersonal skills
Capable of multitasking
Positive team player with the ability to adapt to changes and meet deadlines.
Goal oriented with a degree of creativity
Able to develop new ideas, programs, procedures, and marketing materials
Type 45 WPM
Proficient in Microsoft Excel, Power-Point, Word Perfect, Libica, and Internet
Work Experience:
8/2010- Present Chamboray’s Catering New York, NY
Self Employed Caterer
Specialize in preparing Jamaican and American Cuisines
Cater for birthdays, weddings, office and children’s parties etc.
Decorate reception area
Offer waiter/waitress service
Meet with the client to ensure the needs are met to completion of the event
Prepare menu’s with pricing list
8/08- 7/2010 Human Resources Administration New York, NY
Eligibility Specialist II
Complete Renewal Applications for enrollee
Verify client’s eligibility through documents submitted
Referred clients to various health care programs based on insurance and follow-up
Prepare and submit monthly reports
Data entry
Check and make sure client has medical coverage
7/07- 7/08 Related Management Company
Concierge
Meet and greet visitors upon arrival
Answered the phone and transfer calls to the necessary parties
Managed the Front desk for luxury condominium on the Upper West Side
Oversee building staff to ensure resident’s requests were met
Screen visitors, contractors, deliveries, and vendors to assure resident privacy and security
Maintain logs on dry-cleaning and packages delivered daily
Knowledgeable of the luxury condominium gym hours and other amenities on the site
Ensure safety for the rent drop-off box
9/05- 7/07 Good Temps Agency/Pay Wise Temp Agency
Outreach Facilitator
Collected and documented clients information for medical coverage
Check and verify that client has provided the necessary documents before deadline
Approve documents are sent to the Eligibility Specialist for processing
Defer cases of ineligible clients
Mail out letters indicating what documents are missing for approvable
Education:
Associate Degree in Hotel Restaurant Management Katharine Gibbs New York NY
(9/03 – 7/04)
Certification:
Certified Legal Customer Service Representative Hanac, Inc. New York NY
06/10- 08/2010
Contact this candidate