Manager Customer Service

Kevin L. Haralson

*** ******* *****, ***** ***** CA 95050

408-***-**** Cell *******@*****.***

Objective:

** *****’ experience in the IT field. 5 years as a manager, overseeing projects, and/or budgets. 4 years in a technical sales capacity, and 15 years as a Technician (Tech Support/Helpdesk to Desktop/Hardware/Config Tech to System Admin to Network Admin).

In the last 2 years I have been involved in building the infrastructure of IT within SGI, and helping build and solidify the IT team from day to day processes and procedures to finding and implementing technologies that help us become more effective and efficient.

My hope is to be a part of an exciting environment of growth and collaboration, or to help build a group/organization that possess these qualities.

Professional Skills:

*Platforms: X86 (Standard PC, Linux), Sun, HP, Dell, DEC, Sony, IBM, Apple

*O/S: MS Windows NT4.0 (Servers), 9.x, 2K(Servers & Pro), XP (2003 Servers and Pro), Windows 7 (32/64) (SP1- testing), Apple OS X (9.x – 10.10.X)

*Networking: AD, WINS, DNS, NIS, NFS, SAMBA, SNMP, LDAP,

*Backup: Legato, Solstice Disk Suite (Sun), Veritas(Symantec), Mozy Pro, Acronis, StorageCraft, HP Connected Backup

*Cisco Switches/Routers/SBSC, Cisco Pix, SonicWALL, WatchGuard, Barracuda, VPN (multi vendors), Gibraltar Firewall, Soho Firewall, M0n0Wall (Soekris Device) ; IDS – Snort/Acid-Base, Cacti, (installation, configuration, maintenance, and troubleshooting)

*MacAfee Anti-Virus (Enterprise), Norton Anti-Virus (Enterprise), Pest Patrol (Enterprise), Symantec, Malwarebytes enterprise.

*Ghost Server (Enterprise), Symantec Endpoint Protection, Barracuda Network Appliance, Untangle Box

*Service Now, JAMF Casper,

Working Experience:

Silicon Graphics International Corp (SGI), Sept 2012 - Current

Lead Senior System Administrator

Managing day-to-day IT operations in the SGI Headquarters, IT coordinator for all new-hire, and terminated employees, system admin for Service Now – service management and IT operations tool. Initiated the JAMF Casper suite project, proof of concept, coordinator, and setup of JSS tool for Casper, implemented, deployed and trained IT team as well as end-users. Manage WSUS servers for Windows updates. Currently on the project management track with ITIL training, Lean Six Sigma Training, and SOX training. Over the last 2 years I have lead our team (internationally) in communications and documentation, and continually strive to promote team dynamics as well as individual achievement and as a result has been commended by 3 levels of management (Manager, Director, and CIO) for the positive environment that has been the capstone of my work ethics.

Sagacent Technologies, Oct 2011 – Sept 2012

Network Engineer

Insured projects and tasks are completed on time in order to meet the critical network and security needs of all clients. Developed configuration standards across all network equipment in order to ensure integrity of these systems and the services they provide. Document and logs all changes to network equipment software and hardware configurations. Provides status reports on operations and maintenance activities as well as project and task status to management. Provided systems and staff productivity key performance indicators (KPI’s) to management. Documents and plans all network changes following the CR (Change Request) process. Manages all network related projects, tasks and upgrades and coordinates networking resources as needed to insure project success.

24HourTek, Feb 2010 – Sept 2011

Senior Field Engineer

Provide IT support and customer service to a range of clients. Day-to-day activities include heavy interaction with management and end-users in a variety of computing environments. In addition, I manage and execute small to medium-sized projects.

TeamLogic IT Santa Clara (TLIT), Dec 2008 – Feb 2010

Senior Managing Consultant

Responsible for fixing infrastructure/network/computer, and phone issues. From simple break-fix of computers/servers (Windows, Mac, Linux) to installing a Cisco UC500 for a full office solution (5 – 64 employees) (firewall/switch/router/VPN/WiFi/PBX). Administration of remote managed machines in addition to above mentioned tasks.

Abundant Life Christian Fellowship (ALCF), April 2005 – Sept 2008

IT Director

Responsible for all technological aspects within ALCF (.25 million/year IT budget) as a manager/network admin/system admin. Planned, implemented, and managed 3 infrastructure rebuilds within as many years due to rapid growth of staff (from 32 machines an 2 servers to 100 machines and 10 servers – site to site VPN and redundant network connectivity). Implemented a hybrid Helpdesk/Tech support which utilized staff, IT staff, consultants, vendors. Brought email in-house to reduce cost and increase filtering using Postfix, MySQL, SpamAssasin, ClamAV, and Cyrus (to setup administration via web). Due to rampant virus and malware issues I installed Symantec End Point AV and Pest Patrol, followed by a Barracuda Web Content Filter. Established security policies and procedures for internal and external network (IDS, ASA, NAC) by using Snort/ Acid-Base (to monitor), Barracuda WCF (to block), creating vlans and filtering on the Cisco Catalyst 2950 router and a Catalyst 6509 Switch. Planned, implemented, and managed backup/disaster recovery solution. Managed 64 vendors.

Employee Benefits Specialists (EBS), October 2004 – April 2005

System Administrator

Open Country, September 2004 – April 2005 (as Contractor)

System/Network Administrator

Caminar Inc, September 2003 – June 2004 (Contractor)

System Administrator

Persistence Software Inc, September 1999 – April 2001 (employee)

(Contractor )January 2002 – July 2003 /August 2004 – January 2005

System Administrator

Provided Technical Support/System Administration

●Certified MCP Aug, 2001 (MCP #-2914744)

●Cisco Certifications – Cisco ID (CSCO11442434)

●SBCSAM Certified 6/7/08

●SBCSEN Certified 6/7/08

●SMB Account Manager Certified 6/7/08

●SMB Engineer Certified 6/7/08

●Sonicwall – CSSA Certified 6/24/12

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